Eric Arredondo

policy compliance, and resolving complex issues in fast‑paced environments. Strong background in customer service, documentation, and conflict resolution with the ability to evaluate information, manage sensitive situations, and guide customers through next steps.

Proficient in communication, adaptable, and committed to timely, above-and-beyond customer satisfaction and problem resolution.

Responsible for overseeing a team of up to sixteen agents and maintaining frequent interpersonal and written communication to develop employees and create a cohesive team culture

• Provide daily and weekly mentoring and personalized feedback to foster on-the-job, off-

the-job problem-solving, conflict resolution and professional growth of employees

• Monitor employee activity to ensure understanding and adherence of company policies including expectations of attendance and quality of work

Bachelor of Science Communication, Journalism