Eric Jackson

Professional with experience in assessing and evaluating complex information. Skilled in critical analysis, problem-solving, and decision-making. Strong focus on team collaboration and achieving results. Adaptable with expertise in attention to detail, accuracy, and high degree of reliability.

Customer Service Representative at Living Resources (2025-09 – Present)

• Delivered exceptional customer service while managing high-volume foot traffic and calls
• Resolved guest concerns efficiently and escalated issues when appropriate
• Processed payments, check-ins/check-outs, and basic transactions
• Maintained accurate records and protected confidential information

Unemployment Insurance Account Examiner at New York Department of Labor (2024-06 – 2024-12)

• Engaging in a variety of accounting activities, adjust employers' tax accounts and answer employers' inquiries regarding overpayment, underpayment, and tax rates assigned
• Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
• Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
• Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.

Information Desk Clerk at Sunnyview Rehabilitation Hospital (2022-11 – 2024-06)

• Resolved customer problems and complaints
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
• Collected and distributed messages to team members and managers to support open communication and high customer service
• Managed approximately 30 incoming calls, emails and faxes per day from customers

Clerk Processor at Educational Vistas (2022-04 – 2023-08)

• Supporting clerical assistance in the development, administration, scoring and analysis of all assessment types Educational Vistas Grade K-9 ELA & Math, Science Assessments and sets of 'K-8 Pre and Post Assessments for ELA & Math Science.'
• Additionally was a driver picking up and dropping off tests for EV scoring all throughout New York State

Driver at Care For You (2021-03 – 2022-11)

• Picking up and dropping passengers off to Medical appointments
• Followed all relevant traffic laws and safety regulations
• Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Followed all relevant traffic laws and safety regulations.

Marketing Agent East Coast Driver at Enterprise Holdings (2016-10 – 2021-03)

• Maintain car lot by checking in new cars entering lot
• Preparing cars to be transported by trucks to different regions all over the country
• Transporting lease and sold cars to car dealerships, auction lots and body shops all over capital region
• Acquired, developed, and frequently serviced over 50 new accounts.

Front Desk at YMCA (2016-05 – 2016-10)

• Responsible for providing daily services to all members and program participants
• Accurately input new membership sales, renewals and programs into the computer
• May assist in training new staff

Transit Driver at Best Cleaners (2015-06 – 2015-11)

• Sorted cleaned finished clothes from cleaning machines to hang to proper stores
• Accomplishments no accidents
• Skills Used customer service driving skills to and from offices, checking fluid levels

Cable Supervisor/Lead Sales Administrator at Time Warner (2010-03 – 2012-05)

• Interpreted and communicated work procedures and company policies staff
• Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and content and corrected

Bachelor of Arts in Business Administration – Stockton University