Senior Project Manager - CLOUDVISIT
(2016)
Managed healthcare industry telemedicine solutions supporting medical offices. Transitioned to Lead Agile and Waterfall enterprise software development initiatives for the global telecommunications company, Ericsson. Translated business requirements into integrated software solutions, delivering projects from concept through implementation.
- Directed a cross-functional team of designers, developers, QA testers, and support personnel delivering custom videoconferencing software for Ericsson customer.
- Increased account revenue 900% by expanding client engagements, strengthening long-term relationships, maintaining existing systems and delivering additional software enhancement solutions.
- Gathered intake documentation to capture business requirements and form the business case, then developed user stories, and translated client objectives into structured technical plans and work breakdown structures.
- Initiated projects by providing stakeholders cost estimates, scheduling kickoff meetings, and ensuring team attendance in working sessions.
- Managed change control by ensuring formal change request processes were followed.
- Managed project budget, schedules, sprint planning, resource allocation, vendor coordination, and project communications to strategic stakeholders throughout the software development lifecycle.
- Established project planning, tracking, and quality assurance procedures improving delivery consistency and customer satisfaction.
- Used agile methodologies to manage risk logs and issue logs during, sprint retrospectives and daily standups.
- Strategically mitigated risks creating status reports, facilitating escalation meetings, governance meetings, and ensuring timely updates.
- When issues arose facilitated root cause analysis meetings to identify optimal solutions to mitigate the issue and eliminate business impact.
- Identified dependencies with external team’s projects and coordinated release schedules to prevent unexpected issues.
- Developed software test scripts, coordinated user acceptance testing (UAT), documented UAT results for signoff, and refined functionality through direct customer feedback.
- Maintained a fishbowl support bridge to collaborate with end business users to better gather their requirements and validate solutions.
- Closed out projects by documenting customer acceptance, conducting lessons learned retrospectives and archiving files in repository.
- Hired, trained, and mentored support staff while overseeing project quality, scope management, invoicing, and client communications.
Post-Production Manager - STUDIO 3X3
(2013 - 2015)
Managed creative production supporting national retail brands while overseeing photography, post-production, website management, and team development.
- Produced advertising and packaging imagery for nationally recognized retail brands including Walmart, Macy's, Kohl's, Bed Bath & Beyond, and JCPenney.
- Managed studio production workflows, photography, lighting, website development, and creative quality control.
- Trained interns and freelance creative professionals supporting production quality and operational efficiency.
Art Director - BETTER HOMES AND GARDENS REAL ESTATE | RAND REALTY
(2006 - 2013)
Directed creative marketing initiatives supporting corporate branding, digital media, print advertising, and enterprise marketing operations.
- Led the creative transition from Prudential Real Estate to Better Homes and Gardens Real Estate supporting enterprise rebranding initiatives.
- Saved $30,000 by implementing variable data production processes improving marketing efficiency.
- Managed websites, landing pages, email campaigns, print collateral, direct mail, and corporate branding initiatives.
- Negotiated vendor contracts, managed production budgets, and directed junior designers, photographers, and freelancers.
- Coordinated enterprise direct-mail production ensuring timely execution of large-scale marketing campaigns.
Senior Art Director - ONE SOURCE PRINTING & GRAPHICS
(2002 - 2006)
Directed creative development and print production for national clients while managing design quality, customer relationships, and junior creative staff.
- Produced marketing materials for clients including Google, Kellogg's, MTV, and Riese Restaurants.
- Managed the firm's largest creative account valued at approximately $750,000.
- Supervised junior creative staff while developing integrated print, branding, and promotional campaigns.
Editorial Designer - UNITED PARENTING PUBLICATIONS
Produced editorial layouts, advertising design, and publication graphics supporting five regional magazines.
Advertising Director - THE STAGE COACH WEST
Managed advertising, photography, website development, and cooperative marketing programs.
