Trust and Safety Professional
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Tech and social media professional specializing in user safety, emergency response and policy/community operations.
Responsible for two-way threat to life response for users and law enforcement, with an emphasis on child safety. Conducted fast and fair investigations into dangerous user behavior, issuing safety resources and coordinating with law enforcement and NCMEC on an emergency intervention basis. Part of AI language model training project to improve automatic detection and moderation of abusive and exploitative content.
SQL Data Analyst, National Research and Polling Group | 07/2023 - Present
Utilized SQL to identify actionable insights. Helped optimize decisions by building deliverables that facilitate improvement in quality or scale. Worked with internal and external stakeholders to look for opportunities to automate analysis and reporting.
Responsible for processing law enforcement data requests, on an emergency basis and as mandated by legal process. Worked with counsel to manage privacy compliance per US, EU, and APAC data privacy and hate speech laws. Negotiated company legal obligations with internal and external stakeholders in a highly time and pressure sensitive environment. German-language SME and US-hours lead for ToS enforcement.
Emergency Response Specialist, TikTok/ByteDance | 02/2022 - 10/2022
Responsible for Law Enforcement emergency investigation and intervention for on-platform emergencies, including suicide threats, terror attacks and missing/at-risk children. German market and language SME. Process improvement co-lead, identifying policy/workow gaps and co-designing Risk Assessment Matrix.
Content Moderation Agent, Meta (BOP) | 01/2021 - 10/2021
Enforced moderation of Facebook and Instagram user content in English and German per US and German local law. Identied and escalated intellectual property claims to enforce use rights and mitigate liability. Corresponded directly with law enforcement in English and German.
Legal Assistant, Google (BOP) | 05/2020 - 01/2021
Legal demand translation and processing across Google products to manage risk. Directly liaison between EMEA law enforcement and upstream stakeholders. Lead on workows involving creation, deletion and troubleshooting of law enforcement proles and legal demand submissions.
● Professionals uency in German writing/reading/speech.
● Prociency with SQL, R, Tableau, SSMS, Zendesk and JIRA; skilled in Excel, data quality and data integrity.
● Strong knowledge of global data privacy regulation: CCPA/CCPR, GDPR, IPA and PIPA.
