Lee Crump

Conduct investigations into suspected child sexual abuse material (CSAM), assessing available evidence and contextual information to determine whether reported material warrants escalation and reporting. Prepare and submit reports to the National Center for Missing & Exploited Children (NCMEC), documenting relevant investigative findings and supporting details. Analyze escalated Trust & Safety cases, apply platform policies, and document findings accurately to support consistent enforcement and compliance obligations.

Trust & Safety Specialist - Child Safety Investigations, Select Media

(2025-09)

• Conduct investigations into suspected child sexual abuse material (CSAM), assessing available evidence and contextual information to determine whether reported material warrants escalation and reporting.
• Prepare and submit reports to the National Center for Missing & Exploited Children (NCMEC), documenting relevant investigative findings and supporting details.
• Analyze escalated Trust & Safety cases, apply platform policies, and document findings accurately to support consistent enforcement and compliance obligations.
• Handle sensitive child-safety investigations with discretion, attention to detail, and adherence to established reporting procedures.

Sales & Logistics Rep - Lithia Motors Driveway

(2022-08 - 2024-11)

• Respond to Online Inquiries: Engage with customers who reach out through online platforms (website, social media, email) with inquiries about available vehicles.
• Provide Vehicle Information: Assist customers by providing detailed information about vehicle models, pricing, financing options, and features through digital communication channels.
• Guide Buyers through the Purchase Process: Walk customers through the online buying process, including the selection of vehicles, discussing trade-in options, finalizing purchase agreements, and arranging financing.
• Provide Excellent Customer Service: Build and maintain relationships with customers by providing a high level of customer service and personalized attention throughout the purchasing journey.
• Order Processing and Documentation: Complete the required documentation for each sale, including contracts, payment processing, and registration forms.
• Coordinate with Finance Teams: Work with finance departments to assist customers in securing financing options, including loans or leases, and explain terms and conditions.
• Upsell and Cross-sell: Recommend additional products or services (e.g., warranties, accessories, maintenance packages) to enhance the customer's purchase.
• Manage Customer Leads: Track and follow up with online leads in a timely manner to nurture the sales pipeline and increase conversions.
• Utilize CRM Software: Use Customer Relationship Management (CRM) tools to track customer interactions, sales progress, and follow-up tasks.
• Monitor Sales Metrics: Monitor and report on sales performance, customer feedback, and conversion rates to continuously improve online sales efforts.

Fraud Department Supervisor - Bank of America

(2021-06 - 2022-07)

• Led, mentor, and managed a team of fraud analysts, providing ongoing support and performance evaluations.
• Conducted training and development initiatives to enhance the team’s knowledge of fraud prevention techniques and regulatory requirements.
• Oversaw team performance, ensuring that fraud incidents are investigated promptly and thoroughly, with resolutions that protect both customers and the bank.
• Optimize team schedules to ensure sufficient coverage during high-risk periods and support business objectives.
• Received escalated inbound and outbound calls to customers who've been a victim of fraudulent behavior on their accounts.

Trust & Safety SME/Content Moderator/Data Analyst - Facebook

(2018-03 - 2021-05)

• Review User-Generated Content (UGC): Review and moderate a wide range of content, including text, images, video, and audio, ensuring they comply with platform/community guidelines and legal requirements.
• Monitor and Enforce Guidelines: Identify and remove inappropriate, offensive, or harmful content, including but not limited to hate speech, explicit material, misinformation, child exploitation and other violations of platform policies.
• Flag and Report Issues: Identify patterns of inappropriate content and escalate serious concerns or potential violations to management or the legal team when necessary.
• Maintain Platform Integrity: Help preserve the quality, safety, and integrity of the platform or community, ensuring that all content is appropriate and valuable to the audience.
• Provide Subject-Specific Knowledge: Apply in-depth knowledge of the subject matter to ensure content is accurate, relevant, and of high quality. This could include [specific field, e.g., healthcare, technology, finance, education].
• Support Content Creation: Collaborate with content creators, developers, or teams to ensure content is on-brand and aligns with best practices and subject-specific standards.
• Managed a team of individuals with various personalities needs and skills
• Host refreshers and meetings covering changes in platform policies and guidelines.
• Accurately input data into company databases, spreadsheets, or management systems.
• Maintain and update records, databases, and files with the latest information.
• Verify and correct data where necessary to ensure consistency and accuracy.

Assistant Service Operation Manager - Tom Thumb/ Albertsons

(2014-03 - 2017-08)

• Enhanced customer satisfaction by implementing targeted feedback initiatives and service improvements.
• Facilitated staff training programs to improve employee skills and enhance overall team performance.
• Managed service teams effectively to ensure seamless operations and high-quality service.
• Lead and supervise front-end associates, including cashiers, baggers, and customer service staff.
• Ensure compliance with all company policies, including safety procedures, cash handling protocols, and customer service standards.
• Work closely with the store’s inventory team to monitor stock levels of items that are frequently purchased at the checkout (e.g., impulse buys).

Associate's Degree, (AAS) - Computer Science & Cyber Security - Collin County Community College District (2024)