Eric Shannon

Resourceful professional with over 10 years of experience in customer service and financial administration, adept at handling complex inquiries and providing clear guidance. Proven ability to address a high volume of callers daily, explain intricate benefit programs, and ensure accurate financial reporting. Eager to leverage strong communication, problem-solving, and technical documentation skills to empower users and enhance customer experience at Hospitable, Inc.

Financial Accounts Technician at Veteran Affairs Regional Office (2017-11 – Present)

• Collaborated with HR and timekeepers to ensure employee hours worked, overtime, and time off were accurately submitted into the system, verifying the correctness of all timecards.
• Input work tickets for employees to address debt issues or re-establish system access necessary for job duties.
• Reported new employees and processed out-processing for employees who were retiring, terminated, or resigned from the regional office.
• Verified accuracy of employee bank account information, tax withholdings, and health insurance details for payroll and deductions, ensuring uninterrupted processing.
• Prepared monthly, bi-monthly, quarterly, and weekly financial reports for management and HR.
• Conducted financial payroll briefings for new VA employees at the Regional Office, explaining payroll procedures.
• Monitored the pay for over 700 employees while managing daily accounting processes and ensuring financial accuracy.

Legal Administrative Specialist at Veteran Affairs Regional Office (2009-04 – 2017-11)

• Addressed callers, their dependents, and beneficiaries via telephone regarding the full array of benefits available through the Department of Veteran Affairs.
• Provided information on non-VA benefits available through other service organizations focused on Veterans and their families.
• Outlined programs including, but not limited to, compensation and pension benefits, home loan eligibility, education, healthcare, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, and other federal, state, and local domestic relations and assistance programs.
• Clarified research outcomes with callers.
• Explained the types of documents necessary to facilitate timely claim processing and assisted in obtaining and completing these forms in accordance with the specific claim type being submitted.
• Responded to an average of 50-70 callers daily.

Bachelor of Science Degree in Business Administration – Limestone University