Erica Driver

Resourceful Unit Secretary with over 2 years of experience in hospital administrative support and direct patient care. Proven ability to manage high-volume calls, maintain strict patient confidentiality, and organize medical records efficiently. Adept at coordinating patient admissions and ensuring a compassionate, efficient hospital environment. Eager to leverage strong administrative skills and dedication to patient well-being to support the Shepherd Program at Shepherd Center.

Unit Secretary - Wellstar Cobb Hospital - Austell

(2022-05 - 2025-03)

• Managed incoming calls and directed them to the appropriate department.
• Maintained strict patient confidentiality in compliance with HIPAA regulations.
• Addressed telephone inquiries to provide office information, answer questions, and route calls to designated staff.
• Organized patient records, including charts and reports, to support office operations and patient care needs.
• Improved office efficiency by managing a high volume of daily callers.
• Executed diverse administrative duties such as filing, copying, and faxing documents.

CNA - Wellstar Cobb Hospital - Austell

(2021-10 - 2022-05)

• Responded promptly to call lights, ensuring patient comfort and safety through adjustments to bed rails and equipment.
• Facilitated patient hygiene by assisting with shaving, bathing, and dental care.
• Supported patient mobility and rehabilitation by conducting prescribed exercise routines.
• Monitored and recorded vital signs, including temperature, blood pressure, and blood glucose levels.
• Provided feeding assistance and monitored intake to support patients in meeting their nutritional goals.
• Maintained patient room cleanliness by changing linens, ensuring a fresh and hygienic environment.

Transporter - Wellstar Cobb Hospital - Austell

(2021-03 - 2021-10)

• Provided a warm welcome to patients and visitors, fostering a positive and inviting atmosphere.
• Safely transported patients to various testing and treatment areas, operating rooms, and other hospital locations using specialized beds, wheelchairs, and stretchers.
• Utilized wheelchairs, stretchers, and movable beds for patient transfers between different hospital areas.
• Assisted interdepartmental staff with patient transfers, ensuring smooth transitions between units.

Brew Specialist (coffee Shop) - Wellstar Cobb Hospital - Austell

(2018-02 - 2021-03)

• Engaged customers in a friendly manner during peak hours, cultivating a positive and enjoyable environment.
• Ensured daily cleanliness of counters, equipment, utensils, and seating areas.
• Managed customer flow and reduced wait times through efficient service.
• Demonstrated consistent and reliable attendance and punctuality.
• Artfully crafted personalized beverages by carefully listening to customer requests, contributing to increased sales.
• Operated and maintained various coffee-making equipment, including espresso machines, blenders, commercial brewers, and coffee pots.

Medical front desk - Eye consultants of Atlanta - Cumberland

(2025-08 - 2026-07)

CNA program certificate - Healthcare (Cna Program) - Kennesaw State University (2021-10 - 2021-12)

High School Diploma - Douglas county high school (1996-08 - 2000-06)

CMAA - Healthcare Admin - Medcerts online (2024-08 - 2024-11)