Jercedes Caldwell

My name is Cedes. I have been working as a medical secretary and patient sitter for the past five years. I really enjoy helping people, communicating with others, and solving problems. My experience in healthcare has taught me the importance of being patient, understanding, and willing to help others when they need it. I’m excited to continue learning, growing in my career, and building on the skills and experience I already have.

HCA Healthcare — Medical Receptionist Nashville, Tennessee | October 2023 – December 2025

• Managed patient appointment scheduling, provider calendars, surgeries, and diagnostic testing.
• Welcomed patients and visitors and provided professional front-desk assistance.
• Handled incoming calls, emails, patient questions, and communication with healthcare staff.
• Maintained and updated patient records while protecting confidential medical information.
• Prepared and organized medical documentation and assisted with physician note transcription.
• Collected patient payments and assisted with insurance forms and basic billing processes.
• Managed office supplies, incoming and outgoing mail, and daily administrative tasks.
• Coordinated communication between patients, providers, and clinical team members.

Tennova Healthcare Clarksville, Tennessee | August 2021 – November 2023

• Provided administrative support in a busy healthcare environment.
• Assisted with daily office operations and supported the needs of patients and clinical staff.
• Maintained accurate records and handled confidential patient information appropriately.
• Communicated professionally with patients, staff, and healthcare team members.
• Assisted with administrative duties to support an organized and efficient work environment

Bryant & Stratton College — Human Resource Management | Currently Enrolled

Rossview High School — Clarksville, Tennessee | August 2017 – May 2021