Erica Duncan

Customer Success professional with 10+ years of experience supporting clients, resolving challenges, building trusted relationships, and delivering exceptional customer experiences. Skilled in written and verbal communication, account management, problem solving, and cross-functional collaboration. Known for providing personalized support, managing multiple priorities, and helping clients achieve successful outcomes.

Founder & Customer Success Coach - The Toddler Nutritionist

(2025-01)

• Delivered personalized virtual coaching and ongoing client support through messaging and accountability check-ins.
• Managed client communication, follow-up, and progress tracking to provide a high-quality coaching experience.
• Designed and delivered a personalized 12-week coaching program with action plans and educational resources.
• Built an engaged online community of 1,500+ parents through educational content.

Brand Partnerships Manager (Wellness & Nutrition) - Verishop

(2021-01 - 2024-12)

• Built relationships with over 200 clients across health, wellness, and lifestyle brands.
• Provided consultative customer support and strategic guidance to over 200 wellness and lifestyle brands while resolving challenges and strengthening long-term partnerships.
• Collaborated cross-functionally to improve client wellness category performance by 32%.

Customer Success Manager - Gerber Technology

(2018-01 - 2021-12)

• Managed customer accounts while delivering responsive support and ensuring long-term customer satisfaction.
• Resolved customer inquiries and collaborated cross-functionally to ensure timely issue resolution and successful outcomes.
• Led customer trainings and onboarding sessions to improve product adoption and engagement.

Account Executive - PAIGE

(2015-01 - 2018-12)

• Managed a portfolio of retail accounts while building trusted, long-term client relationships.
• Provided personalized account support while managing multiple client relationships and ensuring timely resolution of customer needs.

Bachelor of Science - University of Georgia (2015-05)

Health & Wellness Coach + Holistic Nutritionist - AFPA (2024-12)