Erica Hamilton

Experienced legal and administrative professional with a background in paralegal support, case management, document review, customer service, and high-volume workload coordination. Experienced reviewing complex records, organizing case information, communicating with attorneys, clients, agencies, and outside professionals, and handling sensitive information with accuracy and discretion. Strong research, written communication, problem-solving, and organizational skills, with experience navigating legal and regulatory processes.

Associate degrees in Criminal Justice and Paralegal Studies, with a bachelor's degree in Social Science in progress.

Paralegal / Legal Assistant - John Hall Law Group - Bowie, MD

(2026-06)

• Manage high-volume claimant and defense files, review complex medical chronologies, and organize case information for attorney and insurance review.
• Communicate with medical providers, insurance adjusters, clients, and other outside professionals to obtain records and resolve case-related issues.
• Prepare, review, organize, and maintain legal correspondence, records, and supporting documentation while protecting confidential information.
• Assist with case management, document tracking, research, and day-to-day administrative support in a fast-paced legal environment.

Child Support Specialist II - State of Maryland – Child Support Administration - La Plata, MD

(2024-10 - 2026-02)

• Maintained a high-volume caseload of active child support files, ensuring accurate data entry, documentation, case tracking, and timely progression of legal actions.
• Conducted case investigations and reviewed financial, employment, and case information to support enforcement and establishment activities.
• Communicated with custodial and noncustodial parents, attorneys, employers, courts, and outside agencies to resolve issues and provide guidance.
• Reviewed legal documents and maintained detailed electronic case records in accordance with agency procedures and applicable requirements.
• Prioritized competing deadlines while handling confidential information and sensitive family-related matters with professionalism and discretion.

Child Support Specialist Trainee - State of Maryland – Child Support Administration - La Plata, MD

(2023-10 - 2024-10)

• Managed child support cases while ensuring compliance, accuracy, and timely processing of case actions.
• Communicated with clients, attorneys, employers, and outside agencies to resolve case issues and provide guidance.
• Reviewed legal documents, maintained case records, entered and updated data, and supported enforcement and establishment activities.

Office Clerk - State of Maryland – Child Support Administration - La Plata, MD

(2023-06 - 2023-10)

• Provided administrative and clerical support within a high-volume child support office.
• Processed and organized sensitive correspondence and case documentation, completed data entry, and maintained records.
• Assisted with daily office operations, document management, phone communication, and workflow coordination.

Legal Assistant - Curasone Legal Assistance - Saratoga Springs, NY

(2021-01 - 2022-06)

• Drafted legal documents and supported attorneys with research, correspondence, client intake, and documentation.
• Managed communications and maintained organized, confidential case files.
• Assisted with administrative and legal support tasks while coordinating information across active matters.

Customer Service / Guest Services - Gideon Putnam Resorts - Saratoga Springs, NY

(2013-01 - 2022-12)

• Delivered high-level customer service in a fast-paced environment and handled transactions accurately.
• Resolved customer concerns and conflicts professionally while maintaining a positive guest experience.
• Handled multiple priorities and communicated effectively with guests and coworkers in a busy service environment.

Bachelor's Degree - Social Science - University of Maryland Global Campus

Associate in Applied Science - Paralegal Studies - Bryant & Stratton College Online

Associate's Degree - Criminal Justice - SUNY Adirondack (2015-09 - 2017-06)