Erica Hardy

I am a powerhouse of adaptability, seamlessly blending the precision of healthcare, insurance, sales and overall networking. My career mix is a vibrant mix of corporate strategy and artistic creation, fueled by a genuine desire to make people feel safe, cared for as well as confident in the guidance that I provide them. In summary, I possess the rare ability to connect deeply with clients, coworkers and networking partners making me an invaluable, multi-talented professional.

Sales Account Executive P&C Producer - Charlie Hendricks State Farm

(2024-02 - 2026-03)

• Sales and Marketing: Finding new clients and selling policies (auto, home, commercial)
• Policy Servicing: Modifying policies, handling renewals, and processing applications
• Risk Assessment: Analyzing client needs to provide appropriate coverage
• Claims Support: Assisting policyholders through the claims process

Owner/Operator & CEO - Misty Reign Bath Co.

(2020-04 - 2023-03)

• Product Development & Formulation: Formulated, tested, and launched a line of natural skincare and soy candle products, utilizing premium ingredients and adhering to safety regulations
• Operations & Logistics: Managed end-to-end operations, including sourcing sustainable raw materials, production, inventory control, and packaging, reducing material costs
• E-commerce & Brand Growth: Built and managed an e-commerce website (Shopify), driving a 93% increase in online sales year-over-year
• Marketing & Customer Engagement: Developed branding and social media strategies, building a loyal customer base and increasing social engagement
• Sales & Financial Management: Executed sales strategy through craft markets, wholesale partnerships, and local gift shops, increasing gross revenue
• Compliance & Safety: Ensured product safety, proper labeling with ingredient disclosures, and adherence to FDA guidelines for cosmetics

Customer Service Representative (remote) - TTECH

(2018-11 - 2020-08)

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

B.S - Legal Studies - University of Maryland Global Campus (2029)