Erich Ortega

Managing technical issues, supporting clinical environments, and maintaining secure, efficient workflows. Known for calm troubleshooting, strong communication, and the ability to bridge technology with patient-centered service.

Lead Patient Care Physical Therapist Technician and Front Officer Coordinator at United Surgical Partners International (2018-06 – 2025-11)

Managing technical issues, supporting clinical environments, and maintaining secure, efficient workflows. Known for calm troubleshooting, strong communication, and the ability to bridge technology with patient-centered service.

• Resolved day-to-day IT issues for staff, including iPad/laptop troubleshooting, VoIP support, and Cisco hardware maintenance.
• Managed day-to-day facilities and IT support needs by submitting, tracking, and coordinating service tickets to ensure smooth clinic operations and minimize disruptions in patient care.
• Set up new desktops, performed structured cabling, and maintained clean, secure, and compliant workstation environments.
• Led staff security-awareness practices aligned with HIPAA and organizational IT policies.
• Managed vendor relationships for cleaning, security, linen services, aquatic contractors, and supply replenishment.
• Processed insurance verification, collected copayments, and handled electronic billing with accuracy and confidentiality.
• Operated and routed calls through a multi-line phone system, ensuring timely communication and professional service.

Bachelors in Exercise Science & Minor in Health – University of Houston (2018)

Uni-Assist Continuing Education in German Language – Goethe University (2023)