Panayiotis Kondiles

Senior Communications, Telecommunications, Network, RF and Voice Specialist with 20+ years of experience designing, troubleshooting communications systems across utilities, telecom, satellite, voice, and broadcast industries. Expertise spans wireless, satellite, microwave, voice, FTTH, SCADA, CCTV, and data (IP) networks, with proven success leading multi-site deployments, managing vendors/contractor, ensuring NERC/CIP compliance. Managed, trained, and mentored network operation teams and providing upper-level technical support to field operations.

Customer Support Engineer - Tait Communications

(2025-06 - 2026-07)

• Programmed, repaired and troubleshot P25, mobile and DMR radios and their respective base stations.
• Resolved license issues and worked with customer calls to resolve their radio and network issues.

NOC Lead Supervisor - Oncor Electric Delivery

(2023-06 - 2025-02)

• Directed the design and integration of microwave, fiber, and SCADA communications systems into Oncor's enterprise infrastructure, ensuring compliance with NERC/CIP standards.
• Supervised and developed a team of six operators, creating SOPs and training programs that improved troubleshooting efficiency and SLA compliance.
• Partnered with field management and contractors to resolve escalated issues, coordinate deployments, and maintained system reliability.
• Provided upper-level technical support for Nokia routers, Harris/Aviat microwave, MAS radios, and Adva fiber platforms.
• Oversaw outage management and quality control processes to ensure adherence to SLA guidelines and regulatory requirements.
• Utilized Jira for project tracking, escalation management, and workflow optimization.

Satellite & Transport Engineer II - Southern California Edison - Remote

(2020-07 - 2023-06)

• Coordinated with vendors and contractors to deploy and maintain microwave systems (Alcatel MDR-8000 & MPR-9500) and ensure SLA compliance.
• Designed and supported satellite and transport solutions, integrating iDirect platforms, SONET/DWDM systems (Infinera DTN, Cisco ONS15454, Alcatel DMX-1665), and enterprise IP networks (Nokia 7705/7750, Cisco).
• Provided technical leadership in testing and validating DS1, DS3, and Ethernet services using DNX-11 (DACS) and IMACS 800 channel banks.
• Delivered upper-level support to field technicians, resolving escalations and ensuring quality control of deployed systems.
• Utilized Remedy and Metasolv for project documentation, service assurance, and workflow management.
• Maintained NERC & CIP certification, ensuring compliance with regulatory and security standards.

Voice Specialist III - Logix Fiber Network

(2018-01 - 2020-07)

• Led troubleshooting and service assurance on VOIP platforms (Metaswitch SIP, SS7, SIP, MGCP), ensuring high availability and SLA compliance.
• Designed, configured, and integrated enterprise voice platforms (DMS 250, T7, BroadSoft PBX, PSAPs) into customer networks.
• Engineered and tested GPON, IPTV, and Ethernet circuits using Calix E7/E20 and Infinera TM3000 platforms.
• Coordinated with customers and vendors to resolve escalations, salvaging key accounts and strengthening long-term relationships.
• Recognized with CEO and Brand Ambassador awards for innovative technical solutions and superior customer service.

NOC Supervisor - FOX Sports

(2016-01 - 2018-01)

• Directed engineering support for OTT video delivery on AWS (VOS) cloud, ensuring broadcast-quality performance.
• Designed and implemented SOPs that streamlined troubleshooting, reduced MTTR, and improved customer satisfaction.
• Provided technical leadership on FortiGate and VeloCloud SD-WAN networks, Cisco ASA firewalls, and MPLS/IP services.
• Supervised, mentored, and trained a team of engineers, building technical depth and professional development.
• Partnered with internal stakeholders and external vendors to resolve escalations and maintained SLA compliance.
• Utilized ServiceNow for project documentation, service assurance, and workflow management.

Customer Service Manager, Network - Media Broadcast Teleport - Germany

(2013-04 - 2016-01)

• Managed global satellite and MPLS networks, serving as the escalation point for critical customer issues.
• Designed, provisioned, and integrated DVB, MCPC, and SCPC satellite services, including modems, converters, BUCs, HPAs, ACUs, LNAs, and IRDs.
• Coordinated with international vendors and contractors to deploy and maintained satellite and RF systems.
• Improved customer satisfaction and revenue by reducing outages and ensuring SLA performance.
• Provided technical leadership and quality control for L-band, C-band, and Ku-band satellite deployments.

IP NOC Engineer & RF Technician (Teleport) - Intelsat Corporation

(2007-02 - 2013-04)

Promoted to Senior Engineer for leadership in planning, design, and integration of satellite, microwave, and fiber transport systems.

• Designed and supported Metro Ethernet (VPLS), BGP, OSPF, EIGRP, VLAN, and ACL/NAT/PAT networks.
• Engineered and troubleshot TDMA, DAMA, DVB, VSAT, iDirect, Linkstar, and Vipersat platforms.
• Configured and repaired Cisco routers (7200, 4500, 2500, 1600) and LAN switches (2950/60, 4948, 4509, 5509, 6509).
• Provided quality control and SLA oversight using SolarWinds and HP OpenView monitoring tools.
• Installed and maintained Ku/C/L-band satellite systems, ensuring reliable global communications.

Senior Central Office Engineer - Access Integrated Networks

(2005-06 - 2007-02)

• Designed, configured, and deployed new central offices, including AC/DC power distribution and SONET/DWDM transport systems.
• Led planning, testing, and troubleshooting of IP, VLAN, and HDSL circuits.
• Executed central office buildouts, including equipment ordering, racking, configuration, and repair.
• Provided training and technical leadership to junior technicians and NOC personnel.
• Installed and supported Meta Switch VOIP soft switch for POTS, SIP, and SS7 services.
• Performed quality control testing on DS1, DS3, and SONET fiber circuits using OTDR, BERT, Fireberds, and Tberds.

Bachelor of Science - Mathematics - University of La Verne

Electronic Technician - US Navy Electronic Technician School