Ericka L. Campbell
Strategic Legal Operations Manager
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About
Strategic Legal Operations Manager with over 15 years of experience leading end-to-end legal workflows, contract lifecycle management, and legal technology implementations. Proven success building CLM workflows, performing first-pass redlines, managing matter intake, and optimizing complex workflows to drive efficiency and regulatory alignment. Adept at overseeing budgets, managing legal spend analytics, and partnering with cross-functional teams including Legal, Finance, HR, and IT to streamline operations in dynamic environments.
Experience
Legal Operations Manager & Paralegal III | Data Privacy Officer - Dawn Food Products, Inc. - Global
(2020-03 - 2025-11)
- Implemented and managed enterprise CLM system with AI redlining capabilities; created standardized templates and workflow automations to improve contract turnaround times.
- Performed first-pass redlines, converted counterparty feedback into proposed edits, and negotiated terms within established guardrails (NDAs, commercial agreements, SaaS).
- Maintained databases of key contractual terms and ensured consistency across affiliate and regional agreements.
- Built scalable workflows for intake, routing, approvals, and contract lifecycle tracking.
- Served as intake manager for all legal requests; maintained matter tracking, dashboards, and reporting for leadership.
- Managed vendor contract workflows and collaborated with cross-functional teams to ensure timely execution.
- Organized and maintained legal files, documentation, and system records to support audit readiness and operational transparency.
- Partnered with IT and Security to implement legal technology, governance tools, and system integrations.
- Designed and administered global compliance training programs; maintained training repositories and tracked completion across internal teams and external participants.
- Drafted and maintained compliance policies including Code of Ethics, Employee Handbook, Data Privacy, Cookie Consents, Terms of Use, and AI Usage guidelines.
- Supported compliance-related audit responses and documentation requests.
- Led compliance communications and reinforced ethical culture through training, policy rollout, and leadership engagement.
- Served as Data Privacy Officer, overseeing data mapping, privacy impact assessments, and compliance with U.S. and international privacy requirements.
- Advised on PHI intake workflows and coordinated dissemination with HR teams.
- Oversaw BAA reviews, data rights assessments, and vendor privacy evaluations.
- Drafted privacy notices, cookie consents, and digital platform terms.
- Supported creation and maintenance of corporate governance documents and global policy frameworks.
- Collaborated with Finance on budgeting, forecasting, and legal spend analytics.
- Partnered with HR, IT, Marketing, Operations, and Security on enterprise initiatives, system deployments, and compliance alignment.
- Managed outside counsel relationships, billing guidelines, and performance metrics.
Attorney Performance Manager – Advance Default - Rocket Mortgage (formerly Quicken Loans Inc.)
(2018-07 - 2020-01)
Ten progressive promotions within parent company
- Oversaw performance and compliance of 100+ law firms handling bankruptcy and foreclosure matters.
- Conducted audits, identified compliance gaps, and implemented corrective action plans.
- Developed the company's first attorney scorecard, improving transparency and accountability.
- Achieved over 100% improvement in firm turn times and error rates through structured oversight and training.
Team Leader – Bankruptcy / REO / Evictions - Rocket Mortgage (formerly Quicken Loans Inc.)
(2014-05 - 2018-07)
- Led teams responsible for bankruptcy, REO, and eviction workflows, ensuring adherence to legal, investor, and regulatory guidelines.
- Built dashboards, exception reporting, and process controls to strengthen compliance and operational accuracy.
- Drafted manuals, job aids, and SLAs; served as point person for audits and escalated issues.
Team Leader – Remote Title Clearance Team - Rocket Mortgage (formerly Quicken Loans Inc.)
(2011-07 - 2013-05)
Project Manager / Paralegal – National Real Estate Expansion Project - Rocket Mortgage (formerly Quicken Loans Inc.)
(2010-05 - 2011-07)
Realtor - Century 21 Town & Country
(2004-01 - 2009-01)
Education
Bachelor of Science - Economics, Minor in Business Administration - University of Michigan
Paralegal Degree - PCI
