Natalie Moya

Detail-oriented and highly organized professional with experience supporting legal operations, coordinating administrative processes, and managing high-volume workflows. Skilled in cross-functional communication, scheduling, and maintaining accurate records in fast-paced environments. Strong ability to support teams, streamline processes, and ensure day-to-day operations run efficiently.

Legal Operations Coordinator at Huron Law group (2025-11 – 2026-04)

• Own the operational onboarding process for attorneys, ensuring all systems, templates, accounts, and tools are established efficiently and consistently.
• Support workload distribution by coordinating attorney case allocations and transfers, ensuring balanced capacity and operational efficiency.
• Serve as an operational liaison across Legal, Operations, and Client Support teams to ensure alignment, transparency, and seamless execution of workflows.
• Provide ongoing operational support by troubleshooting process breakdowns, identifying root causes, and driving resolution.
• Escalate systemic issues, risks, and improvement opportunities through leadership channels to support continuous operational improvement.

Customer Service Representative at Illinois Tollway (2022-04 – 2025-09)

• Manage high-volume inbound calls while providing accurate information and support related to accounts and services.
• Resolve customer concerns by identifying issues, explaining policies, and guiding individuals through solutions.
• Maintain detailed and accurate records of customer interactions and account updates.
• Communicate clearly and professionally while de-escalating challenging situations.
• Consistently meet performance expectations in a fast-paced, metrics-driven environment.

Youth Worker at National Youth Advocate Program (2020-01 – 2022-03)

• Supported youth development by building positive relationships and encouraging goal-setting.
• Organized and facilitated structured daily activities aligned with program objectives.
• Maintained a safe and supportive environment while managing daily responsibilities.

Child Advocate at Family Rescue (2017-07 – 2019-12)

• Provided support and resources to children and families in crisis situations.
• Assisted with documentation and coordination of services to meet individual needs.
• Supported educational and developmental activities focused on emotional well-being.

Youth Program Participant at Chicago Police Department (2016-06 – 2016-08)

• Participated in community-based initiatives focused on public safety and engagement.
• Assisted in organizing events and collaborating with team members on community projects.

Associate Studies – Olive Harvey College (2026)

High School Diploma – George Washington High School (2016-06)