Erika Streeter

Received numerous awards for excellent customer service. Recognized by the manager for my great customer service skills. Willing to relocate: Anywhere

Front Desk Clerk at Comfort Suites (2024-03 – Present)

Operated a computer off opera computer systems to check guests in and out of the hotel. Also assisted the guests in any of their extra needs such as towel and linen replacement. Helped prepare the breakfast as well.

Front Desk Clerk at Holiday Inn Express and Suites (2017-01 – 2022-03)

At the front desk of hotel checking guests in and out. Working on Opera systems to ensure that the guests is completely satisfied and taken care of. Authorizing credit cards as well as credit card authorizations

CSR - Customer Service Representative at Concentrix (2016-01 – 2016-12)

Advised customers about apple products that were just released as well as helped customers complete orders and make sales for many different products for apple.

• Advised customers on the new products as well as made sales and completed unfinished sales for the customers
• Transferred customer to the correct department depending upon what was needed with warm and cold transfers as an option

CSR - Customer Service Representative at Hilton (2014-12 – 2015-12)

work at Home

• Advised customer of information about points that have accumulated on the hhonors account also letting them know the procedures as well as the promotions that are being offered at that time
• Adding and subtracting points from the acct and assisting customer with logging onto online account
• Assisted with technical difficulties with the online services

CSR - Customer Service Representative at Road America (2014-02 – 2014-11)

Answered inbound calls from wireless telephone customers. Assisted customers with roadside assistance. Advising customers of the benefit limit on policy. Assisting customer with tows, jump starts, winching, etc. Provided customers with information about their policy. Communicated with many providers dispatching calls throughout the United States.

Csr Advocate at Blue Cross Blue Shield (2013-07 – 2014-02)

• Responded to customer questions regarding insurance benefits, provider contracts, eligibility and claims
• Analyzed problems and provided information and solutions
• Developed and maintained positive customer relations and ensured customer requests and questions were handled appropriately and in a timely manner

Service/Sales/Collections/Fraud Specialist at Citibank (2012-07 – 2013-03)

• Answered inbound service calls in a high-volume call center
• Provided customers with payment information, cycle dates, and interest rates
• Established rapport with customers and offered them products and services based on their specific needs
• Assisted customers in removing fraud blocks by verifying recent account history
• Took payments and reiterated prior payment arrangements for past due accounts
• Scheduled call back for new payment arrangements

Representative at AFNI (2011-01 – 2012-05)

Answered inbound calls from wireless telephone customers. Provided them with their account balance, and minute's usage. Built a rapport with customers and proposed different products and services based on their account history. Renewed at least 100 contracts per month.

High school diploma – Kendrick High School (2011-01 – 2014-01)

Associate