Erin Fewel

Experienced and detail-oriented operations manager with a proven track record in business, clinical and hospitality based customer service, logistics, scheduling, and team leadership. Skilled at streamlining operations, managing complex schedules, and delivering exceptional guest service. Dedicated to ensuring safety, compliance, and an overall smooth and efficient operation while fostering a culture of success for both and clients and the overall operation.

Eager to bring expertise to a role in operations support and further exercise and develop my professional skills.

Operations Manager

Impark and Republic Parking NW - Seattle, January 2017 to April 2024

Oversee the entire parking operations of multiple managed and leased lots and garages in the downtown Seattle and nearby areas.

I managed my location employees as well as the MODs (Managers On Duty) for RPNW Seattle area who supported all Seattle Republic Parking locations after hours and in the absence of location staff or emergency attendance needed.

• Downtown Seattle
• University District
• Northgate
• Roosevelt

Maximizing Revenue

• Delivering top of the line guest service.
• Rate Surveying
• Tracking demand
• Building and maintaining client relationships
• Ensuring the timely collection posting of AR
• Looking for new prospects
• Marketing Strategies
• Strong and thorough verbal and written communication

Minimizing Expenses

• Scheduling employees adequately and carefully.
• Supply usage tracking
• Knowledge and skills to troubleshoot, assess, repair, resolve various parking equipment issues and other operating supplies.
• Ensuring safety for our workforce and work community per location
• Established relationships with reliable industry vendors.
• Thinking outside the box.

Customer service

MS Teams

MS Office

Word

Excell

Spot hero

Pay by Phone

Digital Iris

Park Mobile

Park Whiz

Greenhouse

Hireright

Authnet

Coupa

Data park System

Designa System

Account and access reconciliation

Supply orders

AR/AP

Enforcing Company and Client/Property rules and policies.

PCI Compliance

Anti harassment

Anti discrimination

Ensuring all employees are compliant and up to date on necessary training, professional presentation expectations, and payroll and benefits and basic job duties.

Periodically/as needed, conduct special audits, projects, Husky football event parking other events and additional roles such as filling last minute/emergency scheduling gaps on the front line and leadership roles.

1996

Graduated from Shorecrest High School in Shoreline, WA