Erin Mullen

I am highly motivated, and creative, and I love working in a team. My experience in the beauty industry has taught me the importance of client relationships and customer service, with an emphasis on tailoring experiences to client needs.

Salon Coordinator & Hairstylist | Michael & Michael | Chicago, IL

Nov 2021 - Present

• Delivers personalized, high-quality hairstyling, creating exceptional client experiences that foster strong loyalty and repeat business.
• Transforms consultations into conversions by leveraging deep product knowledge and client trust to drive sales of premium haircare products, consistently exceeding upselling targets and enhancing customer loyalty.
• Leads and mentors apprentice stylists, managing daily operations, scheduling, and client service to maintain a smooth and high-performing salon.
• Manages complex appointment calendars with precision, optimizing daily operations to maximize client bookings and revenue while ensuring a smooth, stress-free experience for both customers and staff.

Reception Manager | Hand and Stone | Northbrook, IL

Mar 2019 – Feb 2020

• Managed front desk operations for a high-traffic spa, streamlining appointment scheduling, client communications, and daily coordination to enhance efficiency and guest satisfaction.
• Drove sales growth, consistently surpassing targets and contributing to an increase in memberships and product sales through strategic upselling and personalized recommendations.
• Handled key administrative functions, including payment processing, accurate record-keeping, and data management, ensuring efficiency and compliance.
• Thrived in a fast-paced environment, excelling under pressure, meeting tight deadlines, and maintaining organization while adapting to shifting priorities.

Harper College

June 2024 - Present

Aveda Institute Chicago Dec 2020 – Oct 2021

• Mentor Program Leader: Taught and guided peers, acting as a full stylist and mentoring new students through hands-on shadowing experiences.
• Recognized for excellence in leadership and technical skills