Ernesto Bustillo

Motivated and detail-oriented professional with a Bachelor's Degree in General Studies with an emphasis in Healthcare Administration and Gerontology, seeking a position in the healthcare field where I can apply my knowledge of healthcare systems, aging populations, and administrative practices to improve patient care, support organizational efficiency, and contribute to the well-being of diverse communities.

Internship at UCF at Encore at Avalon Park ALF (2024-01 – Present)

• Work and communicate with elderly population during breaks, and game/dance/meal time
• Troubleshoot technical issues quickly during events
• Work directly with and help staff
• Ensure client needs are met before, during, and after events
• Monitor events and adjust setup as needed
• Coordinate with team members before, during, and after events

Cashier/Front End at Publix Supermarket (2024-02 – 2026-02)

Cashier/Front End at Publix Supermarket (2020-01 – 2020-12)

Cashier/Front End/Bagger at Kroger's Supermarket (2013-09 – 2015-12)

• Greet customers
• Answer questions
• Provide friendly, fast cashier/front end experience
• Scan items accurately
• Handle cash/credit/debit/check transactions
• Maintain a clean and neat register area
• Assist with bagging
• Assist customer in locating products
• Follow alcohol and tobacco regulations

Host at An Restaurant – Tasu Restaurant (2016-01 – 2016-11)

• Welcome guests immediately
• Provide menus
• Escort guest to table
• Handle phone and online bookings
• Manage seating charts to maximize efficiency
• Balance seating flow amongst available waiters
• Serve as first and last point of contact
• Ensure positive impression
• Clean and reset the tables
• Organize Entryway and Host Area
• Assist with water service
• Run food to tables during busy periods

Customer Service Specialist/Cashier at Best Buy (2012-11 – 2013-05)

• Greet customers
• Address customer inquiries
• Resolve complaints professionally
• Process transactions, returns, exchanges, and online order pickups efficiently
• Promote and sell Best Buy/Geek Squad protection plans and branded payment applications
• Maintain front-lane merchandising
• Assist with inventory management
• Assist customers with basic technical questions regarding products and services

Cashier at Zaxby's (2011-10 – 2012-07)

• Greet customers
• Explain menu
• Handle transactions accurately
• Operate POS system
• Take orders (dine-in or drive-thru)
• Process credit/cash/digital payments
• Balance cash drawer
• Ensure dining room, restrooms, and exterior are clean
• Assist with food prep
• Prepare sauces/drinks
• Help in kitchen during busy times

Bachelor in General Studies with Emphasis in Healthcare Administration and Gerontology – University of Central Florida (2022 – 2026)

Associate of Arts in Biology – Miami-Dade Community College (2012 – 2022)