Physical Therapy Technician - Dallas Regional Medical Center - Dallas, TX
(2024-10)
- Coordinate patient scheduling and assist with insurance verification to ensure smooth clinic operations
- Serve as a primary point of contact for patients, addressing concerns and improving overall patient satisfaction
- Maintain accurate documentation of treatments and patient progress in compliance with HIPAA regulations
- Assist physical therapists in implementing rehabilitation programs, including therapeutic exercises and modality treatments
- Monitor patient responses during rehab sessions and report progress or concerns to clinical staff
- Support front desk operations, contributing to efficient workflow and reduced patient wait times
Physical Therapy Technician - OrthoTexas Orthopedics & Sports Medicine - Carrollton, TX
(2023-02 - 2024-05)
- Assisted in rehabilitation treatments, including guided exercises and therapeutic modalities
- Educated patients on proper exercise techniques and recovery strategies to improve outcomes
- Managed patient scheduling and coordinated clinic flow to enhance efficiency and patient experience
- Verified insurance information and supported administrative processes to reduce delays in care
- Documented patient progress to support treatment planning and clinical decision-making
- Resolved patient concerns promptly, improving patient satisfaction and clinic operations
- Trained new staff on clinic procedures, improving team performance and workflow consistency
Shift Supervisor Trainee - CVS Health - Dallas, TX
(2020-06 - 2022-08)
- Supervised daily operations and supported team members to maintain high service standards
- Handled customer concerns and resolved issues efficiently to enhance satisfaction
- Trained staff and improved workflow processes to increase productivity
- Ensured compliance with company policies and quality standards
Pharmacy Technician - CVS Health - Dallas, TX
(2017-09 - 2019-08)
- Processed prescriptions and maintained accurate patient records in a high-volume environment
- Verified insurance claims and resolved billing issues to ensure timely service
- Managed medication inventory and coordinated restocking processes
- Collaborated with pharmacists to improve workflow and reduce patient wait times
Receiving Associate - Academy Sports + Outdoors - Mesquite, TX
(2016-05 - 2017-07)
- Utilized handheld scanners to track products throughout the supply chain process
- Managed the unloading, sorting and storage of materials to designated areas within warehouse facility
- Inspected incoming goods for damages or missing items and documented findings accordingly
- Organized warehouse space efficiently based on size, type, weight, value and other criteria related to product handling requirements
- Monitored stock levels for reordering purposes by utilizing barcode scanning systems
- Assisted in maintaining a clean and organized work environment by adhering to established safety protocols
- Conducted quality control checks upon receipt of goods prior to stocking shelves
