Ric Appiah

Healthcare professional with 7+ years of experience supporting patient rehabilitation, clinical operations, and administrative coordination in fast-paced medical environments. Skilled in patient scheduling, insurance verification, medical documentation, and delivering high-quality patient experiences while maintaining HIPAA compliance. Experienced in assisting rehabilitation programs and monitoring patient progress while ensuring efficient clinic workflow.

Currently pursuing a Master's in Kinesiology with a focus on sport psychology, seeking to transition into a Patient Care Coordinator or Patient Specialist role to enhance patient engagement and streamline care delivery.

Physical Therapy Technician - Dallas Regional Medical Center - Dallas, TX

(2024-10)

• Coordinate patient scheduling and assist with insurance verification to ensure smooth clinic operations
• Serve as a primary point of contact for patients, addressing concerns and improving overall patient satisfaction
• Maintain accurate documentation of treatments and patient progress in compliance with HIPAA regulations
• Assist physical therapists in implementing rehabilitation programs, including therapeutic exercises and modality treatments
• Monitor patient responses during rehab sessions and report progress or concerns to clinical staff
• Support front desk operations, contributing to efficient workflow and reduced patient wait times

Physical Therapy Technician - OrthoTexas Orthopedics & Sports Medicine - Carrollton, TX

(2023-02 - 2024-05)

• Assisted in rehabilitation treatments, including guided exercises and therapeutic modalities
• Educated patients on proper exercise techniques and recovery strategies to improve outcomes
• Managed patient scheduling and coordinated clinic flow to enhance efficiency and patient experience
• Verified insurance information and supported administrative processes to reduce delays in care
• Documented patient progress to support treatment planning and clinical decision-making
• Resolved patient concerns promptly, improving patient satisfaction and clinic operations
• Trained new staff on clinic procedures, improving team performance and workflow consistency

Shift Supervisor Trainee - CVS Health - Dallas, TX

(2020-06 - 2022-08)

• Supervised daily operations and supported team members to maintain high service standards
• Handled customer concerns and resolved issues efficiently to enhance satisfaction
• Trained staff and improved workflow processes to increase productivity
• Ensured compliance with company policies and quality standards

Pharmacy Technician - CVS Health - Dallas, TX

(2017-09 - 2019-08)

• Processed prescriptions and maintained accurate patient records in a high-volume environment
• Verified insurance claims and resolved billing issues to ensure timely service
• Managed medication inventory and coordinated restocking processes
• Collaborated with pharmacists to improve workflow and reduce patient wait times

Receiving Associate - Academy Sports + Outdoors - Mesquite, TX

(2016-05 - 2017-07)

• Utilized handheld scanners to track products throughout the supply chain process
• Managed the unloading, sorting and storage of materials to designated areas within warehouse facility
• Inspected incoming goods for damages or missing items and documented findings accordingly
• Organized warehouse space efficiently based on size, type, weight, value and other criteria related to product handling requirements
• Monitored stock levels for reordering purposes by utilizing barcode scanning systems
• Assisted in maintaining a clean and organized work environment by adhering to established safety protocols
• Conducted quality control checks upon receipt of goods prior to stocking shelves

Master of Science - Kinesiology - University of North Texas (2027-12)

Bachelor of Science - Exercise and Sports Science - Texas State University (2022-12)

Associate of Science - Science (ESS) - Richland College (2019-07)

High School Diploma - Osei Kyeretwie Senior High School (2015-05)