Errick Sheridan

Compassionate and customer-focused professional with 10+ years of experience delivering exceptional service in fast-paced, high-volume environments. Skilled in communication, conflict resolution, client support, and problem-solving. Known for creating positive customer experiences, managing multiple priorities with calm efficiency, and maintaining a friendly, solutions-oriented approach in every interaction.

Bartender / Shift Manager - Gigi's Cocktail Lounge

(2016-01 - 2025-01)

• Delivered high-quality customer service in a fast-paced, high-volume environment, ensuring every guest felt welcomed and valued.
• Resolved customer concerns with empathy, professionalism, and quick problem-solving to maintain positive experiences.
• Built strong rapport with regulars and new guests, contributing to repeat business and positive word-of-mouth.
• Trained staff on customer service standards, communication techniques, and conflict resolution strategies.
• Managed busy shifts while maintaining calm, friendly, and attentive service.

Server / Trainer - Mission Oaks Café

(2014-01 - 2017-01)

• Provided attentive, personalized service to guests while managing multiple tables and competing priorities.
• Trained new employees on customer engagement, service flow, and communication best practices.
• Ensured order accuracy, timely service, and a welcoming atmosphere for all guests.
• Supported team members during peak hours to maintain smooth operations and consistent service quality.

Multi-App Delivery Driver - DoorDash, Uber Eats, Spark, Shipt

(2022-01)

• Delivered exceptional customer service across multiple platforms, maintaining a 4.95 rating and 100% completion rate.
• Communicated clearly with customers and vendors to ensure accurate, timely deliveries.
• Resolved delivery issues quickly and professionally, maintaining customer satisfaction even in challenging situations.
• Demonstrated reliability, courtesy, and strong time management while handling time-sensitive tasks.