General Manager - Frisby Cellars & Brewing - Rancho Mission Viejo, CA
(2024-01)
- Oversee inventory control and supply management.
- Collaborate with ownership and marketing to align promotions, pricing, and product launches with growth goals.
- Establish and maintain effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implement ongoing training programs focused on hospitality, product knowledge, sales techniques, and brand standards.
Tasting Room Manager - Frisby Cellars & Brewing - Rancho Mission Viejo, CA
(2021-07 - 2023-12)
- Managed daily operations of tasting room to enhance guest experiences, exceeding $75,000 in sales in less than 6 months.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed reservations for private tastings and events in the tasting room.
- Attended local festivals or other events representing the brand when needed.
- Trained staff in product knowledge and customer service standards.
Tasting Room Manager - Paradise Hills Winery Resort & Spa - Blairsville, GA
(2018-07 - 2021-06)
- Managed daily operations of tasting room to enhance guest experiences.
- Provided exceptional customer service to create a positive experience for guests.
- Resolved any customer complaints or issues promptly and professionally.
Volunteer - The Melissa Institute - Miami, FL
(2010-05 - 2018-07)
- Facilitated educational events, enabling children to express emotions through acting, song, and dance.
- Completed clerical tasks, freeing full-time employees for more critical responsibilities.
- Contributed to event organization and planning, ensuring engaging and smooth operations.
- Participated in community outreach initiatives to bolster program's mission of community support and enrichment.
Police Communications Officer/Police Service Technician - Florida International University, Police - Miami, FL
(2017-03 - 2017-11)
- Managed incoming calls for service and dispatched officers efficiently.
- Operated communication systems to facilitate emergency response coordination.
- Maintained detailed logs of all communications and incident reports.
- Received emergency and non-emergency calls from the public, determined nature of call and dispatched appropriate personnel.
