Esau Gerardo

Tech-savvy and customer-oriented individual with hands-on experience in computer hardware, phone repair, and network systems. Skilled in helping customers find the right tech products, from phones to tablets and accessories, and explaining features in a clear, friendly way.

Background includes managing Windows 10 servers, participating in CTF cybersecurity competitions, and working in fast-paced retail settings. Passionate about technology, dependable with cashier tasks, and committed to delivering a great customer experience from start to finish

Sales Associate - Hollister - Las Vegas, NV

(2023-04 - 2025-05)

• Assisted customers with product recommendations, ensuring their needs were met with clear, friendly communication
• Handled transactions accurately, reinforcing attention to detail and basic math skills in a fast-paced environment
• Provided information about promotions and offers, enhancing customer satisfaction at checkout
• Maintained a clean and organized front area, restocking and tidying displays to support a welcoming atmosphere
• Balanced multiple responsibilities during busy periods, including folding, restocking, cashiering, and customer assistance
• Earned positive feedback from managers and customers for delivering efficient and personable service

Cybersecurity Student - Eldorado Highschool Cybersecurity - Las Vegas, NV

(2022-08 - 2025-05)

• Participated in Capture The Flag (CTF) cybersecurity competitions, developing advanced troubleshooting and problem-solving skills
• Assisted in managing and maintaining an enterprise Windows 10 server, supporting hardware and software functionality
• Collaborated with team members to resolve technical issues and ensure smooth operation of network systems
• Utilized tools such as WireShark for network analysis, decryption, and incident response
• Communicated technical findings and solutions to peers, enhancing group understanding and teamwork

Upward Bound Internship Program - UNLV Upward Bound - Las Vegas, NV

(2024-06 - 2024-07)

• Supported event planning by scouting locations and mapping optimal routes for student transportation
• Assisted with event setup, including handling equipment and materials up to 50 pounds
• Organized important documents and maintained accurate records for event logistics
• Collaborated with the assistant director to ensure smooth event execution and participant satisfaction

Cybersecurity Student - Shadow Ridge High School - Las Vegas, NV

(2020-08 - 2022-05)

• Completed coursework in Security+ and Network+, gaining foundational knowledge in cybersecurity and network management
• Managed and secured enterprise-level servers, supporting both hardware and software troubleshooting
• Installed and configured internet cables, virtual machines, and game servers, developing hands-on technical proficiency
• Worked with encryption, decryption, WireShark, and internet restriction software to resolve security issues
• Communicated technical concepts and solutions to peers, supporting collaborative learning and problem resolution

High school diploma - Eldorado High School (2021-08 - 2025-05)