Esperansa Espinal
Outgoing and energetic Customer Service Professional with 10+ years of experience in communication and leadership
Talent
Syracuse, NYMember since June 22, 2026
OrganizationDecision-makingData AnalysisCRM documentationMicrosoft OfficeCritical thinkingTime management
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OrganizationDecision-makingData AnalysisCRM documentationMicrosoft Office
About
Outgoing and energetic Customer Service Professional with 10+ years of experience in communication and leadership. Excels at multi-tasking in a fast paced environment, problem solving and conflict resolution. Experienced in handling sensitive and confidential information.
Experience
Paralegal (Collections & Civil Litigation) at Melvin & Melvin, PLLC (2024-11 – Present)
- Prepared legal documents to be presented in court, along with in-depth legal research
- Handled 60+ phone calls per day, managing client communication
- Ensure confidentiality when handling clients record and corresponding legal documents
Cash Logistics Processor at Brinks (2024-03 – 2024-10)
- Processed and reconciled high value cash transactions with 100% financial accuracy
- Prepared secure outbound currency shipments for financial institutions
- Investigated discrepancies and resolved financial transitions errors
Service Coordinator at Dunk & Bright Furniture (2023-02 – 2024-02)
- Managed 100+ daily inbound and outbound service calls
- Processed 10-15 customer orders daily with accurate documentation
- Served as liaison between service, sales and financing departments
Education
High School Diploma – Solvay High School (2013-09 – 2017-06)
