Essence Flood

Detail oriented professional with experience in administrative support and customer engagement in fast paced environments. Skilled in data management, communication, and multitasking, with a strong ability to maintain confidentiality and support team operations with accuracy and efficiency.

Access Service Representative - Long Island Jewish Medical Center - New Hyde Park, New York

(2025-01)

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Provided clerical support to clinical staff, assisting with administrative tasks and maintaining records.
• Engaged with patients and families in a customer-focused manner to address their needs and concerns effectively.

Retail Manager - Free People - Manhattan, New York

(2024-01 - 2025-01)

• Responsible for opening and closing the store, monitoring daily sales, and ensuring that the store is properly secured each day.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Resolved customer inquiries and complaints promptly, ensuring a positive shopping experience.

Barista - Hutch & Waldo - Upper East Side, New York

(2022-01 - 2024-01)

• Helped maintain inventory in-store and made sure everything was always up to date and stocked.
• Cashier duties, cleaning work area, providing customer service, assisting customers if needed & completing all customer transactions.
• In charge of opening and closing the store alongside everyday routine cleaning.
• Prepared specialty coffee and tea beverages in a fast-paced environment.

Bookseller - Barnes & Noble - White Plains, New York

(2022-01 - 2022-12)

• Delivered consistent and outstanding guest service through a friendly attitude & attentive behavior.
• Prepared all products, following the monitor to ensure the accuracy of every order.
• Ask questions to identify customer needs, providing recommendations using your product knowledge to connect our customers with the right solutions.
• Managed inventory and conducted regular checks to ensure shelves were well-stocked.

Bachelor's Degree - Music Production - Full Sail University (2019-01 - 2023-12)

High School Diploma - iSchool Virtual Academy (2019-01 - 2019-12)