Esteban Uscanga

Sales and operations leader with 10 years across retail management and B2B account sales. Grew a single location from $900K to $1.2M in annual revenue, led teams of up to 6, and directed 2 locations producing $4.2M combined. Currently manages 5 B2B accounts representing $150K in sales, scoping and closing solutions that cut client labor hours and operating costs.

Account Manager at Hella Intelligence (2026-01 – Present)

Software and AI automation agency serving small and mid-sized businesses.

• Manage 5 B2B accounts representing $150K in sales, owning the relationship from discovery through delivery.
• Audit client operations to identify inefficiencies, then scope and pitch technical solutions that cut labor hours and operating costs.
• Build proposals for non-technical decision-makers, framing technical capability as measurable time and cost savings.
• Partner with the delivery team on builds using n8n, Supabase, Twilio, ElevenLabs, and Vercel, keeping scoping and timelines accurate.

Senior Store Manager at Mattress Firm (2025-04 – 2026-01)

Relocated to Oregon for this role; returned to Idaho to care for a family member.

• Directed day-to-day operations for 2 locations generating $4.2M in combined annual revenue with a team of 4.
• Tracked KPIs and sales trends across both stores, adjusting staffing, merchandising, and coaching to hold metrics on goal.
• Carried a personal sales quota alongside full ownership of business development, inventory, merchandising, and training.

Account Executive at Townsquare Media (2024-04 – 2025-04)

Left to take a multi-unit management role and build a long-term career in retail leadership.

• Managed a book of local advertising accounts averaging $150K in active billings.
• Ran discovery with business owners to assess marketing needs, then built and pitched matched broadcast and digital campaigns.
• Wrote ad copy and negotiated pricing, spot counts, and impression targets to close campaigns.

Store Manager at Men's Wearhouse (2016-06 – 2024-04)

Promoted from the sales floor to Store Manager.

• Grew annual store revenue from roughly $900K to $1.2M, a 33% increase over tenure as manager.
• Developed training materials adopted across the region and delivered them in weekly meetings covering 12 stores.
• Led a team of 6, owning hiring, onboarding, sales coaching, scheduling, and professional development.
• Managed full store operations: inventory control, payroll, visual merchandising, and KPI performance against company goals.

General Educational Development (GED) – Twin Falls, ID