Zoezsmom@yahoo.com

Accomplished senior retail leader with extensive experience in sales, team development, training, and multi-unit operations. Proven success managing high-volume retail environments, including $10M+ facilities, while driving sales performance, operational excellence, and exceptional customer experiences. Skilled in coaching and developing teams, executing training programs, managing budgets and inventory, strengthening vendor relationships, and building community partnerships.

Results-driven leader with a strong ability to motivate teams, improve performance, and support business growth.

Store Manager - Birch Lane / Wayfair - Sarasota, FL

(2025-10)

• Lead all aspects of store operations for a luxury home furnishings retail location, ensuring excellence in customer experience, sales performance, and operational execution.
• Manage, coach, and develop a team of interior designers and sales professionals to drive sales results and deliver exceptional service.
• Support talent development through ongoing coaching, performance management, training, and professional growth initiatives.
• Oversee vendor relationships and maintain consistent communication with manufacturers and suppliers.
• Execute local business development strategies through networking, community partnerships, and relationship building with real estate professionals, designers, and local organizations.
• Manage the store's social media presence and local marketing initiatives to increase brand awareness, community engagement, and store traffic.
• Coordinate and host in-store events, designer showcases, and community engagement opportunities.
• Actively participate as a proud member of the Lakewood Ranch Business Alliance, supporting local networking and business development efforts.

Area Manager / Training Manager / Store Manager - The Orvis Company - Dayton, OH / Atlanta, GA

(2009-09 - 2025-10)

• Oversee day-to-day operations, sales performance, and financial success of multiple stores across Florida, Alabama, and Georgia.
• Drive sales results by analyzing market trends, identifying business opportunities, and motivating teams to execute effective sales strategies.
• Recruit, interview, hire, onboard, and train internal and external Store Manager candidates.
• Train newly hired Store Managers and partner directly with the Director of Retail Operations to support leadership development and operational consistency.
• Audit internal inventory processes and oversee inventory accuracy across four area stores.
• Retrain and restructure underperforming stores to improve operational standards, team accountability, and sales performance.
• Support new store openings by establishing operational processes, training staff, and preparing teams for successful launches.
• Served on new store opening teams in Cleveland, OH; Milwaukee, WI; Southlake, TX; Plano, TX; Houston, TX; and Knoxville, TN.

Store Manager - Pier 1 Imports - Dayton, OH / Cincinnati, OH / Florence, KY

(1998-09 - 2009-09)

• Directed daily operations for a high-volume retail store producing approximately $2M in annual sales.
• Executed sales, merchandising, and customer experience standards in alignment with company goals and brand vision.
• Developed management and senior management candidates through ongoing coaching, training, and performance support.
• Consistently achieved top performance in Pier 1 credit card percentage.
• Served as District Trainer, conducting onboarding and training for externally hired management candidates.
• Successfully opened the West Chester location in 2003, including hiring and training 50 temporary associates.
• Named District Store Manager of the Year two consecutive years.

Store Manager - Nine West - Dayton, OH / Cincinnati, OH

(1996-09 - 1998-09)

• Managed, trained, and developed a team of 8–10 employees.
• Implemented operating policies and procedures to ensure compliance, consistency, and quality control.
• Oversaw execution of sales goals, merchandising standards, and daily operational priorities.
• Participated in multiple company training seminars focused on leadership, sales performance, and people management.

University of Toledo (1992 - 1996)