Estevan Madrigal

Customer Service Sales Representative skilled at resolving escalated complaints and closing cases with clear remediation notes while advising customers on eyewear selection to boost satisfaction. Delivers attentive, courteous support that strengthens retention and exceeds sales targets through consultative selling. Seeks to apply product knowledge and problem-solving to grow customer loyalty and drive store revenue.

Sales and Service Associate (SSA) at Sunglass Hut (2024-07 – 2025-07)

Sales and Service Associate at Sunglass Hut

• Resolved escalated customer complaints via phone and email, closing cases with clear remediation notes
• Advised customers on eyewear selection, matching frames and lenses to fit needs and preferences
• Maintained attentive, courteous service that reinforced customer satisfaction and retention
• Exceeded sales targets through consultative selling and product recommendations

Fast Food Worker at McDonald's (2023-05 – 2025-05)

Fast Food Worker at McDonald's

• Prepared and assembled 200+ customer orders per shift using POS and kitchen ticket timing methods
• Processed cash and card transactions with POS system, balancing drawer at shift end without discrepancies
• Operated fryer and grill stations while maintaining HACCP food-safety logs for daily inspections
• Trained three new hires on standard recipes, portion control, and allergen procedures during orientation

High School Diploma – New Horizon High School (2020-01 – 2024-06)