Office Manager
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Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals, willing to take on any task to support team and help business succeed.
Operations Manager at Every Market Media (2022-03 – 2024-03) • Resolved process inefficiencies through effective analysis and resolution of deficient areas.
• Reconciled bank accounts regularly to verify accuracy of transactions and balances.
• Managed daily workloads by organizing effective schedules and delegating tasks.
• Organized resources, supplies and teams to meet operational demand and core metrics.
• Conducted staff meetings to review work activities and drive continuous improvement.
• Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
• Reviewed financial statements and activity reports to measure productivity or goal achievement.
• Set schedules, coordinated payroll and handled performance reviews.
• Implemented successful changes to drive improvements based on profit and loss monitoring.
Lab Coordinator at Veterinary Specialty Center (2021-04 – 2022-03) • Assisted in development of new laboratory procedures or techniques to improve efficiency.
• Completed clinical laboratory tests on specimens and documented findings.
• Implemented safety protocols in handling of hazardous materials and disposal of biohazardous waste.
• Prepared samples for testing, including blood, urine, and tissue specimens.
• Operated and maintained lab equipment such as centrifuges, microscopes, and spectrometers.
• Prepared specimens for transport to external laboratory facilities for additional testing.
Emergency Care Coordinator and Supervisor at Veterinary Specialty Center (2016-06 – 2021-04) • Dealt professionally with team members and clients to enhance relationships.
• Collaborated with healthcare providers and clinical staff to optimize patient care with the development of Patient Care Plans and financial estimates.
• Communicated financial estimates and Patient Care Plans with owners, discussed options for payment, and collected payment for care upon admit.
• Scanned and saved PDF and Word documents into electronic files and folders.
• Created schedules for the Emergency Care Coordinator team to ensure complete coverage throughout the week.
• Reviewed resumes, conducted interviews, and executed hiring and terminations for the Emergency Care Coordinator position.
• Used treatment sheets for inpatients to generate accurate invoices for care.
• Created and submitted bite reports for the county. Ensured that all procedures for bite reports were followed according to county protocols.
• Created a twice-daily census of all hospitalized patients as well as their status and plan for care.
• Communicated with owners of hospitalized patients daily with updates for care and finances.
• Occasional assisting with animal restraint and cleaning of kennels.
Client Service Representative at VCA Arboretum View Animal Hospital (2015-02 – 2016-06) • Adapted communication style based on individual customer needs in order to build rapport quickly and efficiently.
• Handled money transactions and operated cash register.
• Organized appointments for routine visits and emergency situations.
• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
• Supported new team members by providing guidance in company procedures, systems navigation, and best practices.
• Documented incoming calls, outgoing calls and special actions in detail in CRM software.
• Developed strong relationships with clients through genuine empathy and excellent communication skills.
• Provided support to team members by answering questions and assisting with difficult customer interactions.
• Maintained detailed records of calls, including customer contact information and call outcomes.
• Counted, verified and reconciled daily cash register sales.
• Stocked and managed prescription diet inventory.
• Followed hospital protocol for safety, such as locking of front doors at night and monitoring arrivals for contagious symptoms and/or illnesses.
Bachelor of Arts in Music Therapy – Illinois State University
