Ticket Office Manager at Milwaukee Repertory Theater (2024-06 – Present)
Lead daily pre-shift meetings, manage assistant managers and associates, oversee ticketing operations using Tessitura system, handle financial transactions, conduct interviews and employee reviews, and pitch donation campaigns.
- Lead daily pre-shift meetings
- Create a monthly schedule for assistant managers and regular associates using excel
- Use of Tessitura ticketing system
- Open and close ticket office - count/store money, count ticketing stock, wipe down surfaces, print/scan materials, etc.
- Directly report to the Director of Ticketing and Tessitura
- Conduct interviews and employee reviews
- Answer questions, sell tickets and subscriptions, etc. to patrons over the phone and at the window
- Pitch new solicited donation scripts for different campaigns
- Enter and approve associate's bi-weekly payroll
House Manager at Harris Theater Chicago (2021-09 – 2024-06)
Oversaw front-of-house team and daily operations including patron greeting, ticket scanning, seating, coat check, and assisted listening devices. Managed money handling via POS system and communicated with production team.
- Lead pre-shift and post-shift meetings
- Oversee front-of-house team and daily tasks: greeting, ticket scanning, the seating of patrons, coat check, assisted listening devices, etc.
- Knowledge on performance and event details, parking, surrounding areas, emergency protocols.
- Handling of money: tracking, and assisting in patron transactions via the POS System (Square) at merchandise stands
- Communicate with the production team: run times, holds, and timing. Making announcements over the intercom based on information provided from back-of-house
Box Office Representative at Marriott Theatre Lincolnshire (2023-03 – 2024-06)
Assisted customers with ticket purchases, exchanges, seating information, and parking directions. Sold subscriptions and managed ticketing using AudienceView system.
- Help customers with purchases, exchanges, seating map, parking directions, and hotel layout.
- Sell and sign up customers for multiple subscription levels and the perks that follow
- Knowledge of the AudienceView ticketing system and Marriott Theatre website navigation
- Handling cash and will call at the ticketing window
- Filing, copying, and other basic office duties
Box Office Representative at Ravinia Music Festival (2022-05 – 2023-08)
Assisted customers via phone and in-person with performance information, seating maps, parking directions, and handled cash transactions, ticket exchanges, and will-call services. Seasonal position.
- Assisted customers on the phone/in person with any questions concerning performances, events, park information, seating map, website issues, transportation/parking directions
- Handling cash, ticket sales, ticket exchanges, ticket donations, and will-call
- Filing, copying, and other basic office duties
Production Assistant at Ravinia Music Festival (2021-05 – 2021-08)
Internship position involving front desk operations, social media planning, artist support, and backstage production assistance for concerts, rehearsals, and recordings.
- RSMI Front Desk - greeting guests and providing them with directions to the park
- Social media planning and designing posts for concert promotions
- Catered to artists' needs - picking them up from the airport, dropping them off at the hotel, assisting with any complaints or concerns regarding housing, scanned/printing/filing sheet music
- Directed and helped with backstage production during RSMI concerts, rehearsals, and recordings
Front Desk/Human Resources Assistant at Chicago Botanic Garden (2019-03 – 2019-08)
Front desk operations including guest greeting and subscription sales, combined with HR support including office duties, event setup, and conference room management.
- Front Desk: Welcoming guests, selling subscriptions and/or merchandise, park directions, etc.
- Human Resources Assistant: Basic office duties (copying, scanning, filing, sending mass emails), as well as setting up conference rooms and special events for staff/guests
