Esther Ugwuegbu

Senior Economics student at Georgia State University with hands-on experience in customer service, Excel and SQL.

Executive lounge Am server - JW Marriott hotel - Atlanta

(2026-04)

Delivered high-end, personalized food and beverage services to executive lounge guests, ensuring a luxury hospitality experience aligned with Marriott standards. Managed buffet setup, presentation, and continuous replenishment while maintaining a clean, organized and inviting environment. Anticipated guest needs, responded promptly to request, and handled special accommodations to enhance satisfaction and retention.

Collaborated with kitchen and front of the house teams to ensure efficient service flow, while consistently upholding professionalism, attention to detail, and brand excellence.

Server - Hudson Grille Downtown - Atlanta, GA

(2021-11 - 2026-03)

• Provided full-service dining to high-volume tables in a fast-paced sports bar environment
• Took accurate food and drink orders and entered them into the POS system
• Managed multiple tables at once while maintaining strong customer service
• Handled cash and card payments and closed checks efficiently
• Collaborated with kitchen and bar staff to ensure timely food delivery
• Maintained cleanliness of dining area and ensured guest satisfaction

Server - Red Pepper - Buckhead, GA

(2021-04 - 2021-09)

• Delivered full-service dining in a fast-paced restaurant environment
• Guided guests through menu items, specials, and drink options
• Coordinated with kitchen and bar staff to ensure accurate and timely orders
• Maintained strong guest relationships and ensured customer satisfaction
• Handled order modifications, special requests, and large party service
• Assisted with opening/closing side work and maintaining a clean dining area

Bachelor of Science - Economics - Georgia State University, Andrew young school of policy studies (2021-08 - 2026-05)