Estherlane Duver
Cybersecurity IT Professional
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About
Cybersecurity IT Professional with 7+ years of experience applying systems, troubleshooting, and compliance controls to protect regulated environments. Drives operational resilience by resolving incidents, enforcing access controls, and maintaining secure cloud and endpoint configurations. Pursuing hands-on security work to harden infrastructure and reduce risk exposure.
Experience
IT Support Tech (Information Technology Support Technician) - Afni
(2026-03)
- Diagnosed hardware faults on 50+ workstations weekly using remote tools, restoring user productivity.
- Provisioned Microsoft 365 mailboxes and configured permissions per access requests and audit records.
- Installed and imaged Windows 10 systems with MDT, verifying drivers matched corporate standards.
- Logged incidents in ServiceNow with stepwise troubleshooting notes to speed technician handoffs.
- Compiled access logs and audit evidence for compliance reviews, supplying clear documentation to auditors.
Maintenance Mechanic Technician - Smithfield Foods
(2024-11 - 2025-07)
- Diagnosed and resolved mechanical and system failures to maintain operational uptime
- Performed preventive maintenance and troubleshooting across production equipment
- Documented maintenance activities and system performance metrics
- Followed strict safety, compliance, and security procedures
- Collaborated with operations teams to resolve technical disruptions
Payment Processing Specialist - Bank of America
(2018-05 - 2024-05)
- Processed high-volume financial transactions with strict compliance requirements
- Investigated and resolved processing discrepancies and system workflow issues
- Maintained confidential financial data following strict security protocols
- Supported audit readiness through accurate documentation and reporting
- Collaborated with cross-functional teams to improve system efficiency
Process Technician - Diversity
(2020-03 - 2022-11)
- Monitored system operations and performed troubleshooting adjustments
- Maintained operational performance and quality control standards
- Documented process workflows and compliance reporting
- Assisted with operational improvements and issue resolution
Education
Associate - University of Phoenix-Arizona, Tucson (2023-01)
Computer User Citified - University Of Phoenix (2023)
