Sales Activation Specialist at Charter Spectrum (2022-05 – Present)
- Provided support to colleagues by offering help when required.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided availability for various shifts to support team needs across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Clear, straightforward and professional communication with customers and colleagues.
- Proven sales techniques with consistent achievement of sales goals.
- Proficiency in computer and consumer electronics.
- Competence in using personal computers and relevant software applications, including billing systems.
- Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
- Demonstrated judgment and initiative in accomplishing job duties.
- Working knowledge of cable communications products and services, including TV, internet, and telephone.
- Developed and maintained courteous and effective working relationships.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating a collaborative environment.
Apple Tech Support at ibex Global (2018-06 – 2022-04)
- Assisted customers with Apple device issues over the phone.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Home Mortgage Specialist/ Customer Service at Wells Fargo (2019-01 – 2021-05)
- Provided customer service for 9 months before transitioning to mortgage consultant role, enhancing customer experience through mortgage guidance
- Applied fundamental Microsoft Office skills to support daily administrative tasks.
- Experience addressing and resolving complex customer issues
- Excellent verbal, written, and interpersonal communication skills
- Ability to effectively listen and elicit information
- Addressed and resolved complex customer issues, ensuring satisfaction and fostering loyalty
- Basic knowledge and understanding of banking products and services
- Developed 6+ years of experience in customer service, effectively offering tailored banking products and services to meet customer needs
- Performed debt collection activities to improve financial recovery.
- Performed credit checking to verify financial backgrounds of applicants.
- Performed underwriting activities to assess risk and determine creditworthiness.
Care Provider at Girling Home Care (2010-07 – 2022-05)
- Assisted by filling in for personal providers when they could not show up, starting at age 16.
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with medication management, promoting adherence to prescribed regimens.
- Collaborated with healthcare teams to develop personalized care plans for client needs.
Department Manager at Walmart (2012-05 – 2018-11)
- I would work on price changes, do section work(to see how much we had on hand), i would work any backstock or overstock we had, made sure the area was nice and clean because we were an Academy store
- We always had visitors, Created eye-catching displays for seasonal events and promotions to attract customers.
- Oversaw inventory management, ensuring timely restocking and accuracy in product availability.
- Streamlined daily operations, improving workflow processes and reducing downtime across departments.
- Implemented training programs for staff to enhance customer service and operational efficiency.
