IT professional with 8 years of endpoint/help desk support and 2 years of IT project management
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IT professional with 8 years of endpoint/help desk support and 2 years of IT project management for large, multi-site organizations serving nearly 1,000 students, staff, and stakeholders. As a Tier II technology specialist, managed a high-volume ticket caseload in ITSM platforms (Ivanti, Jira Service Management), supported and troubleshot Windows, macOS, ChromeOS, and iOS devices and network connectivity, handled identity/access management (password resets, provisioning, MFA), and administered endpoint deployment via Microsoft 365. As a project manager, delivered a full slate of cross-functional technology and facilities projects end-to-end — from budget and vendor coordination through completion — including Mac lab buildouts, classroom AV modernization, a security camera expansion, facilities renovations, and compliance resolutions.
Built knowledgebase documentation, mentored and trained others, and bridged technical and project-delivery functions with the same calm, detail-oriented approach. Strong written and verbal communicator known for staying composed under pressure and treating every stakeholder — from a new student to senior leadership — with the same patience and respect.
School Operations Manager at Denver Public Schools (2024-01 – 2026-12)
Managed day-to-day non-instructional operations across two campuses (West HS/West MS), overseeing administrative systems spanning finance and facilities to ensure smooth, compliant workflows aligned with district policy — serving as a member of the school leadership team and partnering directly with the principal to support student achievement.
School Technology Specialist II at Denver Public Schools (2019-01 – 2026-12)
Provided Tier II technical support to staff and students for hardware, software, printers, and peripherals as the primary school-based technology point of contact, delivering clear, professional communication and timely resolutions for nearly 1,000 users — staff, students, and families — and serving as liaison between the school and the DPS IT department.
IT Helpdesk Analyst / Project Manager at SRS Acquiom (2017-01 – 2018-12)
Transitioned into IT from a mortgage banking background, bringing strong customer-relationship, documentation/compliance, and problem-resolution skills to technical support work.
Senior Mortgage Banker at All-Western Mortgage, Wells Fargo Home Mortgage, Colorado State Bank & Trust, Home Savings of America (2016-12)
Built strong client-relationship, complex documentation/compliance, and problem-resolution skills in a regulated financial services environment — later applied directly to IT support and customer service work.
Bachelor's Degree in Business Administration – Loyola University Chicago
Computer Information Systems Coursework, Business Administration (Networking emphasis: LAN/WAN Systems, Network Installation & Administration, Information Systems Security, Database Management) – Metropolitan State University
Computer Information Systems Certification Courses Completed in A+, Network+, Security+ – Community College of Denver
