Ethan Vaughn-McDowell

Motivated and results-driven professional with extensive experience in customer service and team leadership seeking to transition careers. Eager to leverage strong interpersonal communication, problem-solving, and organizational skills to contribute effectively to a new industry.

Bartender at Punch Bowl Social (2022-01 – 2023-12)

• Successfully increased sales through upselling and creating engaging customer experiences.
• Managed difficult situations with poise and professionalism, ensuring positive outcomes for both customers and staff.
• Crafted specialty cocktails and drink menus to enhance customer experience and drive sales.
• Delivered exceptional customer service to high-end clientele, ensuring high levels of satisfaction and loyalty.
• Trained new staff members on best practices, enhancing overall team performance and efficiency.
• Excelled in multitasking and working under pressure in a fast-paced environment.

Bartender at King's Fish House (2021-01 – 2021-12)

Bartender at Saint Marc (2018-01 – 2020-12)

Theatre Attendant/Food Server at Landmark Theatre (2014-01 – 2018-12)

• Trained in five overlapping areas; visitor orientation, box office ticketing, in-theatre experience, merchandise/concessions sales, kitchen cook and preparation, and film presentation.
• Responsibilities included: welcoming visitors to the theatre, facilitating their payment and purchase of tickets and goods using Point-Of-Sale (POS) registers, assisted with directions, cooking and preparing food, and presenting films in a timely and thoughtful manner.
• Remained knowledgeable about features and special events in the facility.

Certification in Real Estate – West LA College

Associates of Arts in Psychology – Santa Monica College