Evan Sawdey

Dynamic and results-driven Dispute Analyst with extensive experience in chargeback management, data analysis, and team leadership. Proven track record of enhancing operational efficiency and achieving high win rates in dispute resolution across multiple industries.

• Achieved a 34% average win rate for fraud disputes and 55% for merchant-related disputes at TikTok.
• Successfully managed a team of 40 BPOs to reduce dispute backlog and improve operational efficiency.
• Played a key role in recovering over $2M for Groupon during the 2014 fiscal year.

Theatre degree at a liberal arts college and spun that into extensive business experience.