Evelyn Chacon
CSR) Customer Service Representative (Part-time
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About
Responsible for customer orders on the phone, counter, and internet. Responsible for making pizzas and inventory of stocking ingredients. Communicated and coordinated with delivery drivers for customer quality control.
Experience
CSR) Customer Service Representative (Part-time at Domino’s pizza (2016-10 – 2017-11)
- Responsible for customer orders on the phone, counter, and internet.
- Responsible for making pizzas and inventory of stocking ingredients.
- Communicated and coordinated with delivery drivers for customer quality control.
- Responsible for food and oven temp settings for city code.
Housekeeping (Part-time) at Park Manor South Belt (2020-07 – 2021-04)
- Responsible for cleaning rooms
- Making sure I completed every task
- Follow the 5 cleaning steps for every room I go to
Sale associate/stocker/retail (Part-time) at Zara (2021-04 – 2021-10)
- Managed my area and helped customers
- Stock experience/ warehouse
- cash handling
- supervising
Line concierge (Seasonal) at Zales (2021-10 – 2022-05)
- Line concierge
- Salesman
- Cash handling
- Cold calling
- Jewelry inspector
Call center agent (Full-time- remote) at Ashley Homestore Dufresne Spencer Group, LLC (2022-09 – 2024-01)
- Microsoft/ Excel/ Spreadsheets/Word
- Supervised skills
- Phone calls (Inbound/Outbound)
- Sent email/text message through software
- Handled issues from customers and drivers
- Dispatch/Delivery support- hotline
- Teamwork
- Multi-tasker
- Work-from-home
- High-speed internet
- Scheduler/Re-Scheduler
- Appointment setters/Follow-ups/ Provide services and repairs
- Triage
Enrollment Specialist (Seasonal(remote) at K12 Virtual Academy (2024-09)
- Make inbound/outbound calls
- Let parents know about updates that are needed
- Microsoft certified
- 50wpm
- High speed internent
- Transfer parents to other departments
- Go over issues with parents accounts and students
Outreach outbound agent (Full-time(remote) temp-hire) at REMX (2024-12 – Present)
- Made 50+ calls outbound
- Scheduled offices/facilities/clinics
- Sent emails/mail/fax records request
- ChartFinder/look up office information for records request
- HIPPA/PHI guidelines followed
- Sent out tickets for escalations
- Type 50WPM
- High speed internet/Ethernet cord
- Met KPI’s
Education
High school Diploma – South Houston High School, Houston, TX (2015-08 – 2019-05)
Associates in Natural Science – San Jacinto College, Houston, TX bachelor’s degree – University of Clear-lake
