Evie D

Detail-oriented and results-driven professional with extensive experience in licensing, credentialing, administrative operations, and customer service within a team environment with little supervision. Proven track record of optimizing processes, ensuring regulatory compliance, and delivering high levels of service. Adept at managing complex data, improving workflows, and collaborating across departments to support organizational goals.

Licensing and Credentialing Department Specialist at Sun Life Financial (2016-09 – 2024-09)

• Managed end-to-end credentialing and contracts for healthcare providers, ensuring regulatory compliance across federal and state requirements.
• Communicated with Clients and Dentists
• Streamlined workflows, reducing on-boarding time and improving provider satisfaction.
• Played a key role during audits through meticulous license and credential verification.
• Resolved complex credentialing issues to maintain uninterrupted provider operations.
• Contributed to process improvement initiatives increasing department efficiency.

Broker Licensing Department Specialist at Sun Life Financial (2016-09 – 2024-09)

• Spearheaded project integrating thousands of brokers into new system.
• Handled broker appointments, contracts, documentation and transitions to maintain regulatory compliance and support revenue continuity.
• Served as main liaison for broker/customer inquiries, consistently achieving high satisfaction ratings.
• Improved data integrity through detailed research and system updates.
• Communicated with Clients, brokers and interfaced with interdepartmental colleagues through email, active phone lines, etc.
• Represented department in and spearheaded a cross-functional projects, improving collaboration and efficiency.
• Delivered accurate financial reporting supporting leadership decision-making.
• Maintained high quality control over 98%

Broker Commissions Department Specialist at Sun Life Financial (2016-09 – 2024-09)

• Ensured timely and accurate broker commission payments and documentation.
• Trained and mentored new hires, supporting team scalability and knowledge retention.
• Maintained a high quality control near 100%
• Seasoned Customer Service (communicating with Clients, and other departments)
• Maintained high standards of data accuracy and confidentiality in financial records.

Mail Carrier at United States Postal Service (2025-03 – Present)

• Ensure accurate and timely delivery of mail across urban and rural routes with 99.9% delivery accuracy.
• Streamlined sorting and route organization processes to enhance daily workflow and reduce delivery time.

Executive/Medical Assistant at Newton Brighton Dermatology Associates (2008-06 – 2016-09)

• Spearheaded clinic's transition from paper to digital scheduling, improving patient flow and record accuracy.
• Provided high-level administrative support to two physicians, optimizing care delivery.
• Managed patient billing and collections, enhancing revenue accuracy.
• Maintained HIPAA-compliant medical and administrative records.

Customer Service at West Newton Cinema (2007-06 – 2019-12)

Bachelor of Arts in Sociology – Fairfield University