Fabi Pagan
Customer Experience Operations & Training Manager
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About
Training-focused Sales and Customer Experience Leader with 4+ years of progressive Medicare and Medicaid telesales, coaching, agent development, team leadership, and operations experience. Expert in delivering impactful training sessions, live call coaching, onboarding, and performance improvement strategies. Recognized for creating positive, high-performance environments through motivational leadership, strong communication, and solutions-oriented problem solving.
Adept at managing teams in both remote and onsite settings while consistently meeting or exceeding sales and service metrics.
Experience
Training-focused Sales and Customer Experience Leader with 4+ years of progressive Medicare and Medicaid telesales, coaching, agent development, team leadership, and operations experience. Expert in delivering impactful training sessions, live call coaching, onboarding, and performance improvement strategies. Recognized for creating positive, high-performance environments through motivational leadership, strong communication, and solutions-oriented problem solving.
Adept at managing teams in both remote and onsite settings while consistently meeting or exceeding sales and service metrics.
Education
Completed undergraduate coursework
Active Health, Life, and Annuity Insurance License
