Faith Chimezie

Application Support Engineer with over 4 years of experience resolving complex technical issues and supporting enterprise applications in dynamic environments. Known for a proactive, user-focused approach, I've contributed to reducing incident resolution times and improving system reliability, while thriving in fast-paced, collaborative teams.

Application Support Engineer at Signature Bank (2023-01 – Present)

• Monitored application performance and system health to ensure 24/7 availability.
• Analyzed system logs to troubleshoot errors and implement corrective actions.
• Collaborated with developers for customisation, patching, and enhancements.
• Provided multi-channel customer support (phone, chat, in-person).
• Promoted self-service options and user enablement via use of Oracle Analytics
• Conducted UAT and functionality checks before user releases.
• Conducted EOD, EOM and EOY processes
• Products maintenance and implementation on Flexcube.
• Created and maintained SOPs and knowledge base articles.
• Trained end-users in application functionality and best practices.
• Supported channels and swift integration to the core banking applications.
• Oracle Banking Branch (OBBRN) users' support.

Enterprise Application Support Officer at Polaris Bank (2021-01 – 2022-12)

• Delivered daily monitoring of enterprise applications and underlying services.
• Diagnosed application issues through log analysis and direct user feedback.
• Restarted services and coordinated incident response during downtimes.
• Implemented minor system updates and reported bugs to developers.
• Promoted self-service options and user enablement via use of Oracle Analytics
• Conducted UAT and functionality checks before user releases.
• Conducted EOD, EOM and EOY processes
• IT service desk

IT Support Officer at Grande Esprit Academy (2019-01 – 2020-12)

• Installed and configured software across user machines.
• Supported remote and onsite troubleshooting for staff.
• Educated users on Office 365 tools and internal platforms.
• Provided recommendations for tech productivity tools.
• Managed user accounts and generated periodic system usage reports.

B.Tech in Information Management Technology – Federal University of Technology, Owerri (FUTO)

Master in Information Technology – Ajayi Crowther University (ACU)