Olivia Hutchinson

Remote-ready support and documentation specialist with 7+ years in finance operations, client communication, and workflow troubleshooting. Experienced in high-volume inbound/outbound communication, remote customer support, and documentation accuracy, and known for clarity, speed, and cross-functional collaboration. Seeking a full-time remote role in customer success, operations, or finance support.

Collections Representative & Documentation Specialist - Danone North America - Broomfield, CO/Remote

(2022-04 - 2024-02)

• Contacted clients regarding outstanding payments in the Canada division; resolved payment delays professionally.
• Collaborated cross-functionally with Income-to-Cash and Retail teams to maintain up-to-date documentation.
• Consolidated years of departmental email traffic into an organized, searchable reference database.
• Maintained ongoing client relationships and ensured timely resolution of account issues through cross-functional collaboration.
• Handled sensitive account documentation with accuracy and confidentiality

Loss Mitigation Representative - Canvas Credit Union - Lone Tree, CO/Remote

(2019-09 - 2021-02)

• Recovered $100K+ monthly through proactive outreach to delinquent account holders.
• Responded to hundreds of member communications daily with empathy and accuracy.
• Handled sensitive financial conversations with empathy, clarity, and compliance awareness.

Collections Agent - Alpha Recovery Corp - Centennial, CO

(2018-03 - 2019-08)

• Collected $18K–$23K monthly using predictive dialers and negotiation scripts.
• Consistently ranked among top performers in the department.

Substitute Teacher / Admin Support - Lawton Public Schools - Lawton, OK

(2017-10 - 2018-02)

• Filled in for absent K–12 faculty; focused on special education support.
• Supported superintendent's office with phone triage and admin overflow.

Management Trainee - Champs Sports - Lawton, OK

(2015-10 - 2016-07)

• Assisted store leadership with weekly sales and logistics (approx. $11K/week).
• Handled inventory tracking and multi-location merchandise transfer.

Bachelor of Business Administration - International Business - University of Central Oklahoma (2014-12)