Faith Shackleton

Dedicated individual motivated to offer top-quality service, utilising superior communication and negotiation skills. Strong record of managing high-volume task loads with accuracy and timeliness. I am an organised professional offers high-level skill in property management and promotion.

Drives occupancy and revenue through social media and print advertisements. Excellent command of contract negotiation and regulatory requirements. Loyal employee with solid understanding of training and mentoring employees.

Dedicated team player, proactive and hands-on in task completion.

Property Manager at Ezytrac Property Management (2023-09 – Present)

• Coordinated with maintenance for required repairs.
• Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
• Conducted routine inspections in line with proper procedures and within agreed timescales.
• Drafted lease contract and collected deposits from tenants.
• Acted as main point of contact for tenants, contractors and third party agents.
• Organised remedial work and check-out reports for tenancy terminations.
• Gathered evidence of problem tenants for legal and insurance cases.
• Marketed properties on various platforms to increase interest and limit time vacant.
• Negotiated terms with tenants to achieve maximum client profit.
• Signed and documented contracts to maintain client and tenant letting commitments.
• Dealt with letting issues and sought mutually-beneficial solutions for positive client and tenant satisfaction.
• Held keys for various properties and remained on call to attend emergency situations.
• Built positive relaitonships with tenants and clients to increase brand loyalty.
• Presented possible tenants to owners to establish preferences ahead of secured agreements.

Care Assistant at Barchester Healthcare (2023-01 – 2023-06)

• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
• Minimised care continuity issues by keeping thorough, accurate records.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.

Care Assistant, Palliative Care at Hc-One (2020-09 – 2022-12)

• Minimised care continuity issues by keeping thorough, accurate records.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Maintained confidentiality and compliance standards for optimised patient care.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.

GCSEs – Sir Robert Pattinson Academy (2015-09 – 2020-03)