Falak Farooqui

Partnered with cross-functional business and technical stakeholders to conduct process assessments and mapped AS-IS/TO-BE workflows; identified automation opportunities and delivered UiPath solutions that improved cycle time/throughput by ~35% on average. Authored BRDs, PDDs, and user stories while applying Agile methodologies to lead sprint planning, backlog grooming, and UAT coordination to align business requirements with technical delivery and on-time releases.

Built

Power BI and Excel dashboards to track operational KPIs (volume, turnaround time, exceptions) and produced weekly performance reports used by managers for decision-making and prioritization.

Junior Consultant at Systems Limited (2023-03 – 2024-07)

• Partnered with cross-functional business and technical stakeholders to conduct process assessments and mapped AS-IS/TO-BE workflows; identified automation opportunities and delivered UiPath solutions that improved cycle time/throughput by ~35% on average.
• Authored BRDs, PDDs, and user stories while applying Agile methodologies to lead sprint planning, backlog grooming, and UAT coordination to align business requirements with technical delivery and on-time releases.
• Built Power BI and Excel dashboards to track operational KPIs (volume, turnaround time, exceptions) and produced weekly performance reports used by managers for decision-making and prioritization.
• Created executive-ready slide decks and status updates summarizing program risks, timelines, and KPI trends for cross-functional stakeholders, supporting transparent reporting across teams
• Coordinated with multiple departments to standardize process documentation and drive consistent execution.

Research Intern/Scholar at Software Association for IT & ITeS (2022-08 – 2023-01)

• Conducted market/industry research on CSR programs across the IT & ITeS sector; synthesized findings into a consolidated report and policy recommendations for stakeholders to improve program effective of CSR initiatives for the IT & ITeS industry.
• Improved efficiency and compliance by leading workflow reviews and cross-functionally collaborating with operations and marketing departments
• Delivered insights that supported program effectiveness and stakeholder alignment.

Project Mentor [Intern] at AIMST University Malaysia (2019-06 – 2019-07)

• Coordinated multiple student projects by managing timelines, deliverables, while tracking project progress and rsolving execution challenges.
• Mentored teams on project execution, resource allocation, and operational planning.
• Facilitated communication between faculty and students teams, improving collaboration and maintaining delivery schedules.

Master of Science in Information Systems – Stevens Institute Technology USA (2026)

Master of Science in Technology Management & Entrepreneurship – Lahore University of Management Science (2023)

Bachelor of Engineering in Electrical Engineering (Power Systems) – Suffa University (2020)