Fanny Falcon
Dynamic, goal-oriented professional with a diverse international background in Business Administration and Social Communication
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About
Dynamic, goal-oriented professional with a diverse international background in Business Administration and Social Communication. Proven track record of excellence in high stakes sales and hospitality across the U.S. and South America. Highly proficient in digital media design with a dedicated focus on operational efficiency and process improvement. Known for maintaining a positive, solution focused attitude and delivering exceptional client experience in fast paced, regulated environments.
Experience
Wine Specialist Ambassador - Los Milics Vineyards - Elgin, AZ
(2023-08)
- Provide expert wine recommendations and educational tastings to guests, enhancing the visitors' experience and driving direct to consumer sales.
- Promote and manage Wine Club memberships by effectively communicating member benefits and loyalty incentives.
- Lead guided vineyard tours, sharing insights into viticulture practices and upcoming estate developments.
- Manage daily sales reconciliation, inventory tracking, and end of day financial reporting.
- Provide professional bar and hospitality service for high end private events, including weddings and corporate retreats.
Sales Representative for Corporate Events West Coast/Barista - Espresso Events - FL, NV, DC
(2017-08 - 2024-05)
- Financial & Data Management: Prepare detailed cost estimations and expense reports for corporate events; manage travel logistics including budget optimized flight and hotel bookings.
- Consultative Sales & Service: Identify specific client needs to develop tailored service offers, effectively matching solutions to customer requirements in high pressure trade show environments.
- Operational Excellence: Coordinate complex event schedules and logistics while delivering premium hospitality service as a lead barista during high traffic corporate functions.
- Professional Representation: Serve as a primary point of contact for West Coast corporate clients, maintaining a professional demeanor and building trust through reliable delivery service.
- Training & Leadership: Onboard and train staff on service standards and operational workflows to ensure consistent quality and customer satisfaction.
Head Bartender - Lexington Hotel - Miami Beach, FL
(2016-01 - 2017-01)
- Financial Accountability: Managed high-volume cash and credit card transactions with precision, ensuring 100% accuracy in daily reconciliation and financial reporting.
- Operational Oversight: Conducted detailed inventory audits and managed vendor deliveries to maintain optimal stock levels and cost controls.
- Team Leadership: Developed weekly staff schedules and spearheaded the training of new employees on service standards, POS systems, and operational procedures.
- Administrative Diligence: Maintained rigorous records of sales and expenses while ensuring the facility met all safety and cleanliness regulations.
Bartender/Server - Groovy's Bar - Miami Beach, FL
(2013-03 - 2016-04)
Bartender - Balan's Restaurant - Miami Beach, FL
(2014-10 - 2015-12)
Server/Bartender/Hostess - Flame Cafe & Grill - Miami Beach, FL
(2012-05 - 2013-06)
Bartender/Server/Hostess - Tequila Chicas Bar & Grill - Miami Beach, FL
(2009-05 - 2013-03)
Education
Social Communication - Universidad Playa Ancha
International Business Administration - Universidad de Valparaiso
WSET Sommelier - Vinum University
CompTIA Project+ - College of Southern Nevada
Digital Marketing for Business - Cochise College
