Fatina Reese
Administrative Assistant with over 20 years of experience
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About
Friendly and dependable Administrative Assistant with over 20 years of experience providing office support, customer service, healthcare administration, insurance verification, medical billing support, and financial processing. Recognized for professionalism, strong organizational skills, attention to detail, and exceptional customer service in both healthcare and business settings. Experienced supporting physicians, office management, billing departments, and patients while maintaining efficient office operations.
Seeking a part-time remote administrative or customer support position where strong communication skills, reliability, and administrative experience will contribute to a productive team.
Experience
Administrative & Billing Support Specialist - FLORIDA ANKLE & FOOT INSTITUTE
(2022-03)
Provide administrative and operational support for a busy podiatry practice while assisting with patient registration, insurance verification, billing support, financial processing, and daily office operations.
- Enter and update patient demographic information in AdvanceMD.
- Verify insurance eligibility, effective dates, deductible information, and patient benefits.
- Reconcile patient information between Veracity EMR and AdvanceMD.
- Scan and upload superbills into patient accounts for billing.
- Process billing documentation and forward records to the billing department.
- Track biologic claims and maintain reimbursement logs.
- Maintain physician treatment logs and inventory documentation.
- Process incoming mail and distribute billing, payment, and administrative documents.
- Prepare bank deposits and maintain financial records.
- Process patient credit card payments through CardPointe.
- Pay office invoices and assist with accounts payable.
- Scan Medicare foot care documentation into electronic medical records.
- Provide daily administrative support to the Office Manager and physicians.
Sales & Administrative Assistant - SONICODE, INC.
(2019-04 - 2021-02)
- Assisted customers by phone and email.
- Processed Amazon orders for warehouse fulfillment.
- Responded to customer inquiries and resolved order issues.
- Maintained accurate order records and inventory communications.
- Provided administrative support to ensure efficient daily operations.
Customer Service Representative - MAX MARINE INSURANCE
(2013-06 - 2014-01)
- Assisted customers with insurance policies and coverage questions.
- Processed new business applications and policy renewals.
- Coordinated underwriting documentation.
- Assisted with insurance claims and collections.
- Obtained competitive insurance quotes from multiple insurance carriers.
Customer Service Representative - LYNX SERVICES
(2010-12 - 2012-08)
- Assisted customers from over 40 insurance companies with automobile glass claims.
- Processed insurance claims accurately and efficiently.
- Scheduled appointments with glass repair facilities.
- Maintained detailed claim documentation.
- Delivered exceptional customer service in a fast-paced call center environment.
Business Partner / Office Administrator - R&S JOURNEY, LLC
(2005-05 - 2009-12)
- Managed daily office operations for a small business.
- Supervised scheduling, hiring, payroll, and employee records.
- Managed accounts receivable, accounts payable, and bank deposits.
- Coordinated with accountants, vendors, and suppliers.
- Ordered office supplies and maintained inventory.
- Managed licensing, zoning, and regulatory documentation.
- Assisted with website management and administrative operations.
Bar Manager - STARBOARD LOUNGE & GRILLE
(2003-07 - 2005-05)
- Managed daily restaurant and bar operations.
- Supervised staff scheduling and inventory.
- Prepared daily cash reports and deposits.
- Delivered excellent customer service.
- Resolved customer concerns professionally.
- Opened and closed business operations.
Bank Teller | Head Teller | Advertising Office - BANKING EXPERIENCE
(1986-01 - 2003-12)
- Processed banking transactions accurately and efficiently.
- Balanced cash drawers and prepared daily deposits.
- Assisted customers with banking services and account inquiries.
- Maintained confidentiality and financial accuracy.
- Supported branch administrative and advertising operations.
