Gwyneth Trammell

Enthusiastic and hardworking team member with hands-on experience in customer service, food preparation, and retail operations. Adaptable, detail-oriented, and dedicated to creating a positive customer experience.

Willing to relocate to: Poway, CA - San Diego, CA. Authorized to work in the US for any employer.

Customer Service Associate at Insomnia Cookies (2024-10 – 2024-12)

• Greet guests entering the store and take orders according to procedure.
• Help customers understand menu items, answer questions, and repeat orders for accuracy.
• Provide a warm, friendly experience in person and over the phone.

Team Member at Dunkin' (2022-03 – 2022-08)

• Preparing and serving coffee beverages such as lattes, cappuccinos, and espressos.
• Taking customer orders and providing excellent customer service.
• Operating the cash register and handling cash transactions accurately.
• Maintaining cleanliness and organization of the coffee bar area.
• Supporting the overall mission of Dunkin' to deliver high-quality coffee and food with a smile.

Team Member at Taco Bell (2021-06 – 2021-07)

• Greet customers warmly in the restaurant or drive-thru.
• Accurately take food and drink orders and process payments.
• Handle cash, credit, and debit transactions using POS systems.
• Provide exact change and thank customers after service.
• Address customer inquiries, complaints, and issues promptly and professionally.

Customer Associate at Walgreens (2021-03 – 2021-06)

• Greet customers and patients, offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices, including proactive help and service until satisfaction.

Team Member at Arby's (2020-03 – 2020-11)

• Serve guests by providing outstanding product and service to enhance the overall guest experience.
• Keep guest viewing areas, employee access areas, and equipment clean, organized, and stocked.
• Perform maintenance duties correctly and efficiently, including opening and closing procedures.
• Operate kitchen equipment (except slicer if under 18) and follow all food safety and hygiene standards.

High school diploma – New Canaan High School (2021-02 – 2021-06)