Debt Collection Specialist - Radius Global Solutions LLC
(2026-07)
- Collecting debt on past due account.
- Keep records: Log every call, date, time, and statement made by the collector.
- Ask for written proof of the debt before making any commitments.
Customer Service Representative - Sedgwick - Memphis, TN
(2025-06 - 2026-04)
- Answer calls, Submit claims, explain the claim, updated claim if needed with correct phone number, email and doctor information.
- Submit a return to work date also took 50-60 calls and day
Store Manager - TitleMax (TMX Finance) - Memphis, TN
(2022-05 - 2025-06)
- Managed overall store performance through oversight of account management and recovery processes, delivering exceptional customer service.
- Managed daily operations and ensured compliance with company policies.
- Oversaw inventory management, including ordering and stock control processes.
- Created staff schedules to optimize labor efficiency and ensure adequate coverage across shis.
- Trained new staff on procedures and best practices for store management.
- Provided ongoing training and development programs for staff, enhancing team capabilities and fostering career growth.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Whether it's building customer relationships or demonstrating new sales techniques, I work daily to set an example and become a key contributor in achieving the store's success.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
General Manager - TitleMax Financial - Memphis, TN
(2022-05 - 2025-06)
- Managed overall store performance by overseeing account management and recovery processes, enhancing customer service experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations and enforced company policies.
- Implemented strategic initiatives to enhance customer service and satisfaction levels.
- Whether it's building customer relationships or demonstrating new sales techniques, I work daily to set an example and become a key contributor in achieving the store's success.
- Provided ongoing training and development programs for customers, contributing to team growth and business success.
- Enhanced employee understanding of their roles by providing comprehensive training on duties and company policies.
- Fostered a positive workplace culture focused on teamwork and employee engagement.
- Developed team building activities that fostered collaboration among departments, creating a positive work environment.
Account Manager - AMERICAN CAR CENTER - Memphis, TN
(2020-03 - 2022-05)
- Operating as the lead point of contact for any and all matters specific to different accounts
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Tech- Patient Care - DaVita Dialysis - Memphis, TN
(2007-03 - 2021-02)
- Demonstrated strong verbal and written communication skills to effectively convey information and coordinate with team members.
- Ability to work in a fast paced environment completing multiple tasks.
- Utilized medical terminology and basic computer soware to facilitate accurate documentation and efficient workflow.
- Received CPR certification from the American Heart Association.
Agency Development Manager/ Insurance Agent - Colonial Life & Accident Insurance Company - Nashville, TN
(2019-12 - 2020-02)
- Responsible for identifying sales opportunities for insurance plans and overseeing portfolio of clients, responsible for identifying risk management strategies, handling policy renewals, and tracking claims.
- As a manager I provide the management, analytical and leadership skills required to drive overall business growth to our company.
Insurance Agent - Liberty National
(2019-05 - 2019-10)
- Proactively identified sales opportunities for insurance plans, managed a portfolio of clients, processed policy renewals, and monitored claims.
