Fernando Oliveira

Results-driven financial services and real estate professional with 10+ years of experience across mortgage servicing, foreclosure operations, commercial and residential portfolio management, and small business lending. Proven ability to manage client relationships, reduce delinquency, maximize asset recovery, and drive revenue growth. Recognized as a trusted point of contact for borrowers, investors, and internal stakeholders, with strong ability in customer service, relationship building, and financial operations.

Account Manager – Business Funding & Client Relations at Westwood Funding Solutions (2025-08 – Present)

Serve as primary point of contact for small-to-medium business clients seeking financing solutions. Build and maintain strong client and broker relationships, generate consistent deal flow and repeat business.

• Serve as primary point of contact for small-to-medium business clients seeking financing solutions
• Build and keep strong client and broker relationships, generating consistent deal flow and repeat business
• Analyze financial profiles to structure funding solutions including revenue-based financing, term loans, and asset-based lending
• Manage full lifecycle of deals from prospecting through underwriting and funding
• Partner with internal teams to ensure smooth execution and prompt closings
• Consistently exceed sales and performance goals while supporting high client satisfaction

Leasing Coordinator – Client Experience & Property Operations at Second Avenue (2025-01 – 2025-06)

Managed high-volume leasing pipeline and acted as first point of contact for prospective residents.

• Managed high-volume leasing pipeline, acting as first point of contact for prospective residents
• Built relationships with prospects through multi-channel communication, increasing engagement by 40%
• Prequalified applicants and coordinated leasing processes, improving conversion rates and operational efficiency
• Collaborated with leasing and property teams to resolve issues and enhance customer experience
• Supported occupancy goals through consistent outreach and lead management

Account Manager – Residential Portfolio / HOA & Collections at Progress Residential (2022-08 – 2025-01)

Managed a portfolio of single-family rental properties, serving as primary point of contact for residents and stakeholders. Led delinquency management and collections efforts.

• Managed a portfolio of single-family rental properties, serving as primary point of contact for residents and stakeholders
• Handled HOA-related communications, resident issues, and property-level concerns
• Led delinquency management and collections efforts, reducing delinquency rates by 20%
• Coordinated eviction and possession processes, achieving a 98% recovery success rate
• Delivered high-volume customer service (200+ interactions weekly), supporting strong relationships and satisfaction
• Partnered with internal teams to resolve service requests and improve response times by 25%

Portfolio Manager – Commercial Mortgage Servicing at Newmark Knight Frank Capital Markets Group (2020-01 – 2020-04)

Managed commercial loan portfolio including GSE and CMBS assets across multiple property types.

• Managed commercial loan portfolio including GSE and CMBS assets across multiple property types
• Served as primary borrower contact, handling inquiries, loan performance, and servicing requests
• Monitored delinquencies and executed strategies to reduce defaults by 15%
• Managed loan maturities, refinance discussions, and risk mitigation strategies
• Reviewed loan documents and ensured compliance with investor and servicing requirements

Client Relations Manager – Commercial & Multifamily Loans at Berkadia Commercial Mortgage (2018-03 – 2020-04)

Acted as primary point of contact for borrowers, investors, and internal stakeholders across commercial and multifamily loan portfolios.

• Acted as primary point of contact for borrowers, investors, and internal stakeholders
• Managed client relationships across commercial and multifamily loan portfolios
• Reviewed construction draws, servicing transfers, and loan events to ensure compliance and mitigate risk
• Coordinated with legal teams, borrowers, and third parties to resolve complex servicing issues
• Maintained strong client relationships through responsive communication and issue resolution

REO / VA Claims Analyst – Single Family Foreclosure & Asset Recovery at PHH Mortgage (2015-10 – 2016-06)

Managed pipeline of REO properties following foreclosure, ensuring prompt claims and asset recovery.

• Managed pipeline of REO properties following foreclosure, ensuring prompt claims and asset recovery
• Coordinated with foreclosure attorneys, vendors, and title companies to resolve liens and ownership issues
• Processed mortgage insurance and VA claims, ensuring compliance and reimbursement accuracy

Senior Default Claims Specialist – Foreclosure & Investor Claims at Fannie Mae / Freddie Mac (2013-10 – 2014-11)

Managed defaulted and foreclosed loan portfolios, ensuring compliance with agency guidelines.

• Managed defaulted and foreclosed loan portfolios, ensuring compliance with agency guidelines
• Reviewed and processed claims to minimize losses and maximize recoveries
• Collaborated with attorneys, vendors, and internal teams to resolve foreclosure-related issues

VA Government Claims Analyst – Mortgage Servicing at Ocwen Financial Corporation (2008-06 – 2013-10)

Managed VA loan claims and servicing processes, ensuring prompt reimbursement and compliance.

• Managed VA loan claims and servicing processes, ensuring prompt reimbursement and compliance
• Negotiated claim disputes with investors and insurers to reduce losses
• Maintained loan-level accuracy and updated servicing systems

HUD / REO Asset Management & Property Disposition at National Home Management Solutions / HUD (2005-10 – 2008-11)

Managed HUD-owned property inventory and coordinated disposition of REO assets.

• Managed HUD-owned property inventory and coordinated disposition of REO assets
• Worked with brokers, buyers, and government stakeholders to facilitate property sales
• Supported community housing initiatives and ensured compliance with HUD guidelines
• Built relationships with external partners to streamline transactions and reduce inventory timelines

Contract Review Support – Real Estate Transactions / Operations & Inventory Support at Ferjo Art Studio

Early career position providing contract review support for real estate transactions and operations & inventory support.