Account Manager – Business Funding & Client Relations at Westwood Funding Solutions (2025-08 – Present)
Serve as primary point of contact for small-to-medium business clients seeking financing solutions. Build and maintain strong client and broker relationships, generate consistent deal flow and repeat business.
- Serve as primary point of contact for small-to-medium business clients seeking financing solutions
- Build and keep strong client and broker relationships, generating consistent deal flow and repeat business
- Analyze financial profiles to structure funding solutions including revenue-based financing, term loans, and asset-based lending
- Manage full lifecycle of deals from prospecting through underwriting and funding
- Partner with internal teams to ensure smooth execution and prompt closings
- Consistently exceed sales and performance goals while supporting high client satisfaction
Leasing Coordinator – Client Experience & Property Operations at Second Avenue (2025-01 – 2025-06)
Managed high-volume leasing pipeline and acted as first point of contact for prospective residents.
- Managed high-volume leasing pipeline, acting as first point of contact for prospective residents
- Built relationships with prospects through multi-channel communication, increasing engagement by 40%
- Prequalified applicants and coordinated leasing processes, improving conversion rates and operational efficiency
- Collaborated with leasing and property teams to resolve issues and enhance customer experience
- Supported occupancy goals through consistent outreach and lead management
Account Manager – Residential Portfolio / HOA & Collections at Progress Residential (2022-08 – 2025-01)
Managed a portfolio of single-family rental properties, serving as primary point of contact for residents and stakeholders. Led delinquency management and collections efforts.
- Managed a portfolio of single-family rental properties, serving as primary point of contact for residents and stakeholders
- Handled HOA-related communications, resident issues, and property-level concerns
- Led delinquency management and collections efforts, reducing delinquency rates by 20%
- Coordinated eviction and possession processes, achieving a 98% recovery success rate
- Delivered high-volume customer service (200+ interactions weekly), supporting strong relationships and satisfaction
- Partnered with internal teams to resolve service requests and improve response times by 25%
Portfolio Manager – Commercial Mortgage Servicing at Newmark Knight Frank Capital Markets Group (2020-01 – 2020-04)
Managed commercial loan portfolio including GSE and CMBS assets across multiple property types.
- Managed commercial loan portfolio including GSE and CMBS assets across multiple property types
- Served as primary borrower contact, handling inquiries, loan performance, and servicing requests
- Monitored delinquencies and executed strategies to reduce defaults by 15%
- Managed loan maturities, refinance discussions, and risk mitigation strategies
- Reviewed loan documents and ensured compliance with investor and servicing requirements
Client Relations Manager – Commercial & Multifamily Loans at Berkadia Commercial Mortgage (2018-03 – 2020-04)
Acted as primary point of contact for borrowers, investors, and internal stakeholders across commercial and multifamily loan portfolios.
- Acted as primary point of contact for borrowers, investors, and internal stakeholders
- Managed client relationships across commercial and multifamily loan portfolios
- Reviewed construction draws, servicing transfers, and loan events to ensure compliance and mitigate risk
- Coordinated with legal teams, borrowers, and third parties to resolve complex servicing issues
- Maintained strong client relationships through responsive communication and issue resolution
REO / VA Claims Analyst – Single Family Foreclosure & Asset Recovery at PHH Mortgage (2015-10 – 2016-06)
Managed pipeline of REO properties following foreclosure, ensuring prompt claims and asset recovery.
- Managed pipeline of REO properties following foreclosure, ensuring prompt claims and asset recovery
- Coordinated with foreclosure attorneys, vendors, and title companies to resolve liens and ownership issues
- Processed mortgage insurance and VA claims, ensuring compliance and reimbursement accuracy
Senior Default Claims Specialist – Foreclosure & Investor Claims at Fannie Mae / Freddie Mac (2013-10 – 2014-11)
Managed defaulted and foreclosed loan portfolios, ensuring compliance with agency guidelines.
- Managed defaulted and foreclosed loan portfolios, ensuring compliance with agency guidelines
- Reviewed and processed claims to minimize losses and maximize recoveries
- Collaborated with attorneys, vendors, and internal teams to resolve foreclosure-related issues
VA Government Claims Analyst – Mortgage Servicing at Ocwen Financial Corporation (2008-06 – 2013-10)
Managed VA loan claims and servicing processes, ensuring prompt reimbursement and compliance.
- Managed VA loan claims and servicing processes, ensuring prompt reimbursement and compliance
- Negotiated claim disputes with investors and insurers to reduce losses
- Maintained loan-level accuracy and updated servicing systems
HUD / REO Asset Management & Property Disposition at National Home Management Solutions / HUD (2005-10 – 2008-11)
Managed HUD-owned property inventory and coordinated disposition of REO assets.
- Managed HUD-owned property inventory and coordinated disposition of REO assets
- Worked with brokers, buyers, and government stakeholders to facilitate property sales
- Supported community housing initiatives and ensured compliance with HUD guidelines
- Built relationships with external partners to streamline transactions and reduce inventory timelines
Contract Review Support – Real Estate Transactions / Operations & Inventory Support at Ferjo Art Studio
Early career position providing contract review support for real estate transactions and operations & inventory support.
