Findley Defranc

OVERVIEW: Innovative and solutions-driven Cloud Engineer with extensive experience in cloud infrastructure, automation, and enterprise-level IT solutions. Expertise spans Terraform, Kubernetes, PowerShell, and Azure administration, with a strong focus on observability, security, and infrastructure-as-code. Commited to driving innovation, streamlining operations, and ensuring cloud integration to support digital transformation and business growth.

SUMMARY: Cloud Infrastructure Management Resilient, adaptable, and highly skilled Cloud Engineer with extensive experience in cloud architecture, automation, and IT infrastructure management. Adept at optimizing cloud environments, implementing scalable solutions, and driving digital transformation through innovative cloud-native technologies.

Cloud

Transformation & Optimization Proven expertise in designing and deploying cloud infrastructure that maximizes performance, security, and cost efficiency. Skilled in leveraging Infrastructure as Code (IaC) using Terraform and PowerShell scripting to streamline deployments and enhance system reliability. Automation & Operations Improvement Demonstrated ability to automate routine processes, enhance system observability, and improve cloud operations through innovative DevOps methodologies.

Strong background in Kubernetes, Docker, Azure, and AWS, ensuring seamless application deployment and management.

Technical Leadership

Proven ability to lead cloud initiatives, collaborate across teams, and drive infrastructure modernization efforts. Adept at mentoring teams, enhancing IT capabilities, and delivering next-generation cloud solutions that align with organizational goals and industry best practices.

IT - Product Engineer - Royal Caribbean - Miramar, United States

(2024-01)

• Develop detailed product designs and specifications, ensuring alignment with business and technical requirements.
• Optimize product testing and prototyping processes to enhance performance and usability.
• Automate routine IT tasks using PowerShell scripts, reducing manual effort and improving efficiency.
• Configure application servers, implement backup strategies, and maintain system integrity.
• Enhance operational efficiency by reducing manual configuration efforts via automation.
• Strengthen security and compliance by leading AD Azure join and MDM device registration for deployed devices.
• Improve system reliability through regular maintenance, including patches, upgrades, and backups.

Azure Application Support Engineer - Rackspace - Windcrest, United States

(2022-01 - 2024-01)

• Provided Tier 2 and Tier 3 support for Azure-based applications, troubleshooting issues and ensuring timely resolutions.
• Collaborated with development teams to diagnose and resolve application defects, performance botlenecks, and functionality issues.
• Implemented monitoring strategies to proactively detect and address performance issues, optimizing system reliability.
• Automated routine operational tasks using PowerShell scripts, reducing manual effort and increasing efficiency.
• Advanced documentation quality by creating and updating support guides, troubleshooting manuals, and best practices.

I.T. Solutions Consultant - New Relic - San Francisco, United States

(2022-01 - 2023-01)

• Served as an escalation point for complex customer-related issues, ensuring timely resolution and client satisfaction.
• Led the discovery phase of the sales process, collaborating with sales teams to assess customer needs and technical requirements.
• Managed sales performance tracking by utilizing systems to report and analyze pipeline and revenue growth.
• Facilitated knowledge-sharing sessions between sales, product, engineering, and operations teams to improve cross-functional collaboration.
• Supported business development initiatives by refining product positioning, competitive analysis, and go-to-market strategies.
• Accelerated sales cycles by acting as a technical expert, effectively bridging the gap between sales and engineering teams.
• Revamped customer onboarding and implementation processes, ensuring seamless transitions and high user adoption rates.
• Developed consultative sales approaches that prioritized customer needs, driving stronger relationships and increased deal closures.

Cloud Support Engineer - CloudHesive - Fort Lauderdale, United States

(2021-01 - 2022-01)

• Managed and maintained cloud infrastructure across Azure, VMware, and AWS environments, ensuring system reliability and performance.
• Administered AWS services, including EC2 instances, S3 buckets, databases, Load Balancers, CloudFormation, and Lambda, to optimize cloud operations.
• Monitored servers and applications using tools like Datadog, New Relic, Sumo Logic, CloudWatch, and Alert Logic to proactively detect and resolve issues.
• Executed a large-scale server migration project, transferring off-site physical servers to AWS, resulting in revenue and cost savings.
• Pioneered Infrastructure-as-Code (IaC) solutions using Terraform, streamlining cloud resource provisioning and management.
• Enhanced AWS Workspaces and AWS AppStream 2.0 provisioning, improving virtual desktop infrastructure for remote users.

System Administrator - seminole hard rock support services - Hollywood, United States

(2019-01 - 2021-01)

• Controlled VMware vSphere 6.7 virtual machines, optimizing resource allocation and performing system upgrades.
• Administered Microsoft Exchange mailboxes, ensuring seamless email communication and user account management.
• Oversaw NEC MA4000 phone management, including voicemail setups, extension configurations, and business tagging.
• Maintained and troubleshot Cisco WebEx devices and instant messaging platforms to support seamless business communication.
• Built new DHCP, DNS, Network Load Balancer, Print Server, and File Server, improving network efficiency and service availability.
• Piloted the deployment of VMware Horizon 7 and 8, configuring Virtual Desktop Infrastructure (VDI) for remote work scalability.
• Amplified security and access management by implementing OKTA Single Sign-On (SSO) across enterprise applications.

System Operations Specialist - SEMINOLE HARD ROCK Support Serivces - Hollywood, United States

(2018-01 - 2019-01)

• Monitored and maintained job automation processes using scripting tools, ensuring seamless system operations.
• Analyzed job logs and application errors with urgency, proactively addressing customer-impacting issues.
• Coordinated with cross-functional teams to escalate, triage, and resolve critical incidents efficiently.
• Optimized system performance by monitoring application availability and proactively resolving inefficiencies.
• Advanced network reliability by designing and evaluating WAN and LAN connectivity technologies.
• Resolved complex network and server issues, minimizing downtime and disruptions.

Information Systems Technician - Eldorado Resorts Inc. - Pompano Beach, United States

(2016-01 - 2018-01)

Bachelor - Management Information Systems - FLORIDA ATLANTIC UNIVERSITY (2020 - 2020)

Associate - General Studies - BROWARD COLLEGE (2016 - 2016)