Baker Busulwa

Dynamic and results-driven IT Network Engineer with 7+ years of expertise in optimizing network infrastructure, enhancing end-user adoption, and leading large-scale system implementations. Known for exceptional performance, strategic leadership, and hands-on experience in designing, deploying, and maintaining core network setups for ISPs and large institutions. Recently completed Full Stack Java Development training at Per Scholas, expanding technical acumen and problem-solving abilities.

Ready to drive impactful network solutions that improve reliability, streamline operations, and empower organizations to scale efficiently

Data Center fiber Technician (AWS Data Centers) - We Install IT - Half Moon Bay, California

(2026-03)

Install, repair, and maintain fiber-optic systems within the data center, including backbone links, cross-connects, and patch panels.

• Perform detailed inspections of fiber infrastructure to ensure signal integrity, cleanliness, and compliance with standards.
• Identify and troubleshoot fiber issues, such as attenuation, dirty connectors, microbends, or damaged strands, using tools like OTDRs, power meters, and visual fault locators.
• Use specialized test equipment to measure performance, verify continuity, and certify fiber runs.
• Perform splicing and termination (fusion splicing, mechanical splicing) to build or repair fiber links.
• Ensure compliance with safety and operational procedures, including proper handling of fiber shards, laser safety, and data center access protocols.
• Maintain accurate documentation, including work orders, fiber

Supervisor & IT Infrastructure Manager - Safari Security Services - Novato, California

(2023-04)

• Manage ICT infrastructure and security equipment installations, achieving 95% customer proficiency in daily incident and activity updates through consistent communication
• Develop and implement security policies, procedures, and emergency training drills, enhancing overall safety and readiness among staff
• Track and maintain company assets and SOP compliance to ensure operational standards, supporting guard performance to meet daily KPIs
• Enhance service delivery and accountability by monitoring guard activities and ticketing through Silvertrack, providing real-time updates to clients
• Conduct regular customer updates via email and phone, and prepare weekly management reports, ensuring alignment and responsiveness

Head of IP Networks & NOC - Blue Crane Communication - Kampala, Uganda

(2016-04 - 2020-12)

• Managed complex network protocols (BGP, OSPF, Static, MPLS, RIP) and core routing/switching to maintain network reliability, resolving over 100+ support tickets monthly with 95% customer satisfaction
• Manage ISP Network infrastructure, Conducted daily diagnostics, backups, and equipment health checks, leading network transmission upgrades (Core Routers,Switches,Servers ,GPON, XPON, FTTH, Microwave(p2p,p2mp,Wlan) to optimize performance.
• Improved network health and response times by deploying monitoring tools (Nagios, PRTG) for real-time data, ensuring proactive issue identification
• Utilized V-tiger and OS-ticketing systems to streamline issue resolution timelines, enhancing customer support for leased lines, internet connections, and network setup
• Led network project management initiatives, including weekly performance reports, to align stakeholders on project progress and network status

Application Developer / ICT Sales / Projects Coordinator - Real Systems Uganda - Kampala, Uganda

(2013-02 - 2015-04)

• Managed installation, maintenance, and repairs for customer systems, including CCTV, access control, and VoIP, ensuring seamless operations and customer satisfaction.
• Manage Network infrastructure, Conducted daily diagnostics, backups, and equipment health checks, leading network transmission upgrades (Routers,Switches,Servers , Microwave(p2p,p2mp,Wlan) to optimize
• Installed and configured customer networks, VoIP systems, access controls, network printers, and desktop.

Associate Degree - Computer Networking & Information Technology - City College of San Francisco (2027)

Bachelor - Computer Applications - Amity Online University (2027-04)

Full Stack Java Developer - Full Stack Java Development - Per Scholas (2025-01)

Higher Diploma - Software Engineering - Aptech Computer Education (2007-09)